BMC FootPrints Service Core Competitors and Alternatives

Get our free report covering ServiceNow, BMC, Atlassian, and other competitors of BMC FootPrints Service Core. Updated: July 2020.
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Read reviews of BMC FootPrints Service Core competitors and alternatives

Imed Inoubli
Real User
Information Technology Service Desk Manager at MAF Retail
Jul 30 2020

What is most valuable?

The SLA, speed, the comments from the agents' side, and the dashboard for agents are the most valuable features.

What needs improvement?

From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment… more»

What's my experience with pricing, setup cost, and licensing?

Compared with other vendors, pricing is okay. But they increase the price every year which gets me in trouble with finance. I have to convince them why I have to pay these extra amounts which are supposed to stay the same. I know it's not linked to Atlassian always, because also the other partner… more»

What other advice do I have?

I would rate Jira an eight out of ten. I would like for them to have automation to change the portal, it's still limited. It's not user-friendly compared with other vendors. I recommend would, of course, recommend Jira. It depends on the users. When we started, it was good for us but now that the… more»
Get our free report covering ServiceNow, BMC, Atlassian, and other competitors of BMC FootPrints Service Core. Updated: July 2020.
431,468 professionals have used our research since 2012.