BMC FootPrints Service Core Competitors and Alternatives

The top BMC FootPrints Service Core competitors are
Read reviews of BMC FootPrints Service Core competitors and alternatives
Real User
Sr. Engineer at a financial services firm with 501-1,000 employees
May 15 2017

What is most valuable?

We want to end up getting set up as part of Discovery with a type of automatic relationship. In addition, we have been looking at a means to provide a service catalog experience to the business as a whole and are looking forward to... more»

How has it helped my organization?

For the most part, we have used prior ITSM solutions and they have been a bit more difficult to integrate and customize into the rest of the things that we do as they are standalone products. Something like ServiceNow ITSM, where there is... more»

What needs improvement?

Actually, the biggest problem that I see for it, especially in a smaller organization, is that there are plenty of partners. We've got a fairly advanced IT organization. We do a lot of relatively advanced stuff for the size that we are, but... more»
Real User
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
Jan 16 2018

What do you think of BMC Helix Remedy?

Primary Use Case Logging of incidents Work orders Purchase orders and change requests We use this to track all future development requests from our end users. • Improvements to My Organization Provides a clean front-end for our users to log requests and has rich ITSM functionality. • Valuable Features MyIT application for logging and following up of requests. It is much more functional than the old SRM request application.  • Room for Improvement The Approval Central system needs to be refreshed.  It would also be beneficial if there was a text-based editor for the workflow rules instead of using the developer studio, which adds a lot of time when developing quick solutions to problems. • Use of Solution More than five years. • Stability Issues No issues. ...

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