BMC FootPrints Service Core Competitors and Alternatives

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Read reviews of BMC FootPrints Service Core competitors and alternatives

CIO at Grupo Kasto
Real User
Top 5Leaderboard
Easy to use and implement with a good user interface

What is our primary use case?

We're primarily using the solution for incident management. We use it for ticketing for end-users. We are using also all the functionality around change management, release management, and this year we implement project management and software license management. We also make use of the analytics.

Pros and Cons

  • "The overall functionality of the product is excellent."
  • "The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

What other advice do I have?

We're just customers and end-users. I'm not sure of which version of the solution we are using. They recently changed the names of their services. While we were previously using what I believe was called Enterprise, which is now called Pro. We may continue to use, not just this solution, but other Freshworks options in the future. We've recently asked the company to put together webinars for our company to learn more about their offerings. I'd recommend this solution. In fact, I already have - to other CIOs. The pricing is very straightforward, and the solution is easy to use. It's not overly…
Information Technology Service Desk Manager at MAF Retail
Real User
Top 10
Has easy to understand workflows and good speed

Pros and Cons

  • "The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
  • "From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server."

What other advice do I have?

I would rate Jira an eight out of ten. I would like for them to have automation to change the portal, it's still limited. It's not user-friendly compared with other vendors. I recommend would, of course, recommend Jira. It depends on the users. When we started, it was good for us but now that the company is growing and we have a lot of applications, a lot of servers, a lot of complexity, and a lot of links between application services, it's not perfect for us. Our infrastructure has also become huge. We have cloud, hybrid, and on-prem. Sometimes we face an issue, but we spend hours…
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