BMC FootPrints Service Core Competitors and Alternatives

The top BMC FootPrints Service Core competitors are
  • ServiceNow
  • BMC Helix Remedy
Read reviews of BMC FootPrints Service Core competitors and alternatives
reviewer790833
User
Information Security Specialist at a financial services firm with 501-1,000 employees
Jun 07 2018

What is most valuable?

Incident Management is easily the most commonly used module that we have. It is helpful knowing the ins and outs of ITIL. Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues.

How has it helped my organization?

It has made some improvements. However, it also created more layers of bureaucracy. I like the segregation of duties. I like narrowing the focus of each module, and having independent teams working on specific tasks. What I do not care about... more»

What needs improvement?

Most On Demand customers can tell you the daily struggles. There are some bugs which magically fix themselves. We also have experienced outages, because some other customers did something on the same cluster that we share.
ServiceNow Logo
ServiceNow
Rafael Martins Cardoso
Consultant
Business Intelligence Analyst & Developer at a tech services company with 10,001+ employees
Nov 21 2016

What is most valuable?

ServiceNow gives you the opportunity to customize your portal according to your needs using the most recent frameworks such as bootstrap, AngularJS, jQuery, etc., or to simply code... more»

How has it helped my organization?

* Optimisation of service delivery across the supply chain. * Better reliability and quality of service. * Improved customer satisfaction and relationships. * Our IT homepage... more»

What needs improvement?

The Project Management with Resource Management feature is an area with room for improvement. The timecard are not being considered when a resource is working on two projects and... more»

Which other solutions did I evaluate?

We previously used BMC ARS. We switched because it has helped to reduce operational IT costs by 30-50%.

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