BMC FootPrints Service Core Competitors and Alternatives

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Edgardo Serra
Real User
Head IT Operations at ICBC Argentina
May 23 2017

What is most valuable?

From our perspective, and taking into account that we have a lot of CA products for IT service delivery, the most... more»

How has it helped my organization?

* All incidents, requirements, changes and problems are documented in one database. * It is easy to follow, control and... more»

What needs improvement?

Taking into account the new version 17.0 that CA Technologies has released, issues in terms of the flexibility,... more»

What's my experience with pricing, setup cost, and licensing?

Taking into account of the strong relation that we have with CA Technologies, and so many others products that we have... more»

Which solutions did we use previously?

We were using the IBM Tivoli Service Desk suite solution for many years.

What other advice do I have?

It is important to have all the procedures well-documented, have a sponsor for this project and have good relations... more»

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