BMC FootPrints Service Core Competitors and Alternatives

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Read reviews of BMC FootPrints Service Core competitors and alternatives

GrantScurrah
Real User
Director at KKC
Oct 30 2019

What is most valuable?

The product is very strong on three things: incident management, problem management, and change management. So its primary value for us are the incident, problem and change management features.

What needs improvement?

To improve the product for our usage, the pricing, maybe could be a bit lower. It would also be better if it covered some additional iTel versions for processes. Currently, it's got about six or seven. I'd certainly like to see more iTel… more»

What's my experience with pricing, setup cost, and licensing?

The licensing for FootPrints is a perpetual license with an annual support fee. The cost of the license depends on how many agents or technicians you purchase. Customers are free, but you have the services of a given number of agents or… more»

What other advice do I have?

I've been using the product from version nine right up to the current version. The great thing about FootPrints is that it is very easy to install and configure. Typically three times a year they will have a major upgrade. You can choose to… more»

Which other solutions did I evaluate?

We are a BMC software partner, so we didn't go and evaluate other applications because we are familiar with the capabilities of a broad spectrum of products.
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