Please share with the community what you think needs improvement with BMC FootPrints Service Core.
What are its weaknesses? What would you like to see changed in a future version?
To improve the product for our usage, the pricing, maybe could be a bit lower. It would also be better if it covered some additional iTel versions for processes. Currently, it's got about six or seven. I'd certainly like to see more iTel processes.
The problem is that there are several products, such as Smart IT for mobile users, that do different things. All of the products should be consolidated into a single application. I would like to see full HTML file support in the next release of this solution. The mobile version of this product does not support asset management.
The workflow should be made to be more user-friendly. It should also have more granular scalability.
We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is. The system should allow for more flexibility, the option to view the settings and get rid of the settings I am not using. The solution needs to be easily configured. The user needs the option of enabling customizations within the navigation fields.
* Include a more integrated CMDB and the ability to personalize/customize the Service Catalog's look and feel. * V11.6 has very large boxes as groups to click in order to drill down further. * It would be nice if they added the ability to go directly to a form via a deep link URL.