We performed a comparison between BMC Helix ITSM and Ivanti Voice based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues."
"The mobile features are the best part of the new version. It is easy to be notified and update your work from a mobile, which is great."
"The most valuable features of BMC Helix ITSM are the service level management, configuration, and reporting tool."
"The most valuable features of BMC Helix ITSM are its customization ability and the addition of new features. As a built-in Suite, it covers all that is needed in the IT guidelines, which is good. Each customer has their own needs, and the customization the solution provides is beneficial."
"The ease of use and integration made it a worthwhile investment, since we did some integrations with other tools making our lives easier."
"Having all the processes, fields, and settings already setup out-of-the-box, thus minimizing implementation time."
"This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets."
"It's one of the top solutions on the market for ITSM capabilities."
"Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform."
"The amount of software issues are still too big, even considering the complexity of the tool."
"They could be more responsive to feedback from their community board."
"Working with numerous processes can be complex, and the processes are not always transparent in the solution."
"Encountered issues with scalability and stability."
"Compared to ServiceNow, BMC Remedy is somewhat "closed." I can go to the ServiceNow website and learn everything there is to know about the product, and training is available. That really wasn't available with BMC Remedy."
"Our middleman provider limits the available functionality so we cannot even do our own analytics."
"The dashboard can be better."
"They should add some of the bolt-ons into the initial setup, such as chat."
"The solution's reporting and customization could be simplified and enhanced."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Ivanti Voice is ranked 29th in IT Service Management (ITSM) with 1 review. BMC Helix ITSM is rated 8.0, while Ivanti Voice is rated 7.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Ivanti Voice writes "Can be used for asset management and incident management, but its reporting and customization could be simplified". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Ivanti Voice is most compared with .
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