We performed a comparison between BMC Helix ITSM and Motadata ServiceOps based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The way you can customize this product to adapt to the process the customer is already using is what sets this apart from other ITSM products out there. This helps customers to adapt to the tool pretty quickly."
"The ease of use and integration made it a worthwhile investment, since we did some integrations with other tools making our lives easier."
"If we consider major players like Ford or BMW, their core focus is manufacturing products like cars. To ensure smooth operations, any arising issues, be it security concerns or issues within departments like HR or finance, require a swift resolution. This is where the product comes into play. It provides a platform for raising tickets and obtaining quick solutions."
"The most valuable features of BMC Helix ITSM are the ease to use and integration."
"Provides a clean front-end for our users to log requests and has rich ITSM functionality."
"Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word."
"Smart Reporting makes it easy to create/publish views for tables, so our customers can easily create their own reports."
"This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets."
"The documentation for beginners is easily available online and very useful."
"Encountered issues with scalability and stability."
"Adding additional fields does not work very well."
"Needs to make customizable/configurable article templates in the Knowledge Management."
"The interface isn't that great."
"The notifications that the solution is providing are very helpful, they should keep improving them for the future."
"Log in process is unnecessarily complicated."
"It can have more features for hardware discovery and hardware information. The integration with IQ operations management should be streamlined. ITSM and ITOM should be more integrated, and there should be better integration from Helix Discovery to Helix CMDB. There were some issues regarding this integration, and they were difficult to resolve in big environments. We have a lot of devices and users to manage. Therefore, the integration should be better."
"The search feature and the dashboard could both be improved."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
Earn 20 points
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Motadata ServiceOps is ranked 36th in IT Service Management (ITSM). BMC Helix ITSM is rated 8.0, while Motadata ServiceOps is rated 6.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Motadata ServiceOps is most compared with ServiceNow.
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