Compare BMC Helix ITSM vs. Symantec ServiceDesk
BMC Helix ITSM is ranked 8th in Help Desk Software with 2 reviews while Symantec ServiceDesk is ranked 44th in Help Desk Software. BMC Helix ITSM is rated 8.6, while Symantec ServiceDesk is rated 0. The top reviewer of BMC Helix ITSM writes "Helpful linking of parent and child tickets, and automatically calculates SLA". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce and JIRA Service Desk, whereas Symantec ServiceDesk is most compared with .
Most Helpful Review | |
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Ranking  | |
Views 13,993 Comparisons 8,608 Reviews 3 Average Words per Review 548 Avg. Rating 8.7 | Views 0 Comparisons 0 Reviews 0 Average Words per Review 0 Avg. Rating N/A |
Top Comparisons | |
 Compared 73% of the time.  Compared 6% of the time.  Compared 5% of the time. | |
Also Known As | |
| Remedy ITSM, Remedy, Helix Remedy | |
Learn | |
| BMC | Symantec |
Overview | |
| BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center. | Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. |
Offer | |
Learn more about BMC Helix ITSM | Learn more about Symantec ServiceDesk |
Sample Customers | |
| Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University | Information Not Available |
Top Industries | |
Financial Services Firm25% Government13% Comms Service Provider13% Retailer13% Software R&D Company44% Comms Service Provider8% Government8% Manufacturing Company7% | No Data Available |
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
417,803 professionals have used our research since 2012.
See also BMC Helix ITSM Reviews, Symantec ServiceDesk Reviews, and our list of Best Help Desk Software Companies.
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