We performed a comparison between BMC Remedy and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"It includes features for automation, such as smart reporting capabilities."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The incident management console is available out of the box."
"The solution offers some very good features."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The UI is quite outdated."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The upgrade process could be better. It would be a good improvement."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There is room for improvement in terms of support."
"Could be more user friendly for admins to manage."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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BMC Remedy is ranked 5th in IT Asset Management with 21 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. BMC Remedy is rated 8.0, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and BMC Track-It!, whereas Symantec Asset Management Suite is most compared with .
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
