BMC Remedy vs Symantec IT Management Suite [EOL] comparison

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2,359 views|1,241 comparisons
91% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Remedy and Symantec IT Management Suite [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: May 2024).
772,679 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
  • "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
  • "BMC Remedy is worth its price."
  • "BMC should decrease the pricing further."
  • "I find the pricing to be reasonable."
  • "The tool is expensive."
  • "The pricing is on the expensive side."
  • "BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
  • More BMC Remedy Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The upgrade process could be better. It would be a good improvement. The last upgrade was easier than the previous ones, but there's still room to make it simpler and more straightforward. The latest… more »
    Top Answer:My company uses it as the main tool for monitoring and managing changes and, in addition to that, for opening user incidents and requests. Users contact the help desk, and a ticket is opened. The… more »
    Top Answer:The service management features are beneficial – very good.
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    Ranking
    5th
    out of 49 in IT Asset Management
    Views
    2,359
    Comparisons
    1,241
    Reviews
    17
    Average Words per Review
    413
    Rating
    8.0
    Unranked
    In IT Asset Management
    Comparisons
    Also Known As
    Remedy Asset Management
    Learn More
    Overview

    BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

    Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

    • Asset costing: Track depreciation over time.
    • Compliance: Software licenses management helps you avoid audit costs.
    • Contract management: Proactively identify contract infringements and purchasing opportunities.
    • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
    • Effective change: Make informed decisions about IT changes.

    Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity. IT Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capabilities of IT Management Suite:

    • Reduce the cost of deploying and managing servers, desktops, and laptops from a centralized location in your environment 
    • Discovers, inventories, and tracks all the hardware and software assets in your IT infrastructure and manages the relationships between them in the Configuration Management Database (CMDB)
    • Centralizes and simplifies patch management. With this solution you can detect and repair security vulnerabilities for Windows, Mac, and Linux operating systems as well as Microsoft and over 50 non-Microsoft applications
    Sample Customers
    Scripps Networks
    State of Oklahoma
    Top Industries
    REVIEWERS
    Computer Software Company38%
    Financial Services Firm19%
    Comms Service Provider19%
    Government13%
    VISITORS READING REVIEWS
    Educational Organization43%
    Computer Software Company8%
    Government8%
    Financial Services Firm6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business26%
    Midsize Enterprise11%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise47%
    Large Enterprise41%
    No Data Available
    Buyer's Guide
    IT Asset Management
    May 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: May 2024.
    772,679 professionals have used our research since 2012.

    BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Symantec IT Management Suite [EOL] doesn't meet the minimum requirements to be ranked in IT Asset Management. BMC Remedy is rated 8.0, while Symantec IT Management Suite [EOL] is rated 0.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Symantec IT Management Suite [EOL] is most compared with .

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.