We performed a comparison between New Relic and Broadcom DX Application Performance Management based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic emerges as the preferred choice over Broadcom DX APM due to its versatile features, accurate alerts, better UI, simpler setup process, and more reasonable pricing. While both products have mixed reviews on customer support, New Relic has a wider range of positive feedback. Some users find Broadcom DX APM to be expensive compared to New Relic.
"The features that I find most valuable are related to network monitoring."
"It's a very stable product."
"Some of its valuable features include transaction traces, dashboards, and metric grouping to see combined data."
"Our development cycle has definitely improved as far as the turnaround time on fixes and improvements."
"We understand for APM, it has the ability to drill down and do the end-to-end monitoring that we are looking for."
"Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part."
"Service maturity when you can retrieve the normal metrics for every major aspect of each module and delivering this info to the correct eyes."
"The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"We like the performance of the product."
"It has prevented failures from occurring in our production environment."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The most valuable feature is application monitoring."
"It has helped us maintain a much higher uptime than we had previously."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The initial setup is complex."
"It should be easier to install or set everything up. "
"The reports are a key part of APM in my vision because it is through them that we manage to generate the evidence to direct the development team and operational support to address. However, we can not extract the information of the tool through reports. We have needed several times to use screen print screen, CTRL + C and CTRL + V."
"The upgrade was complex. The documentation could have been a little bit better, but other than that, it was okay."
"The reason it's not a ten is because they don't focus enough on improving over time like other competitors do who have a more modern and complete tool."
"The interface is getting a little old."
"Dashboards need to be improved in order to make them self-explanatory."
"What comes to mind when you speak of a room for improvement in Broadcom DX Application Performance Management is the infrastructure agent, but my company doesn't use it, so I can't say if it's really a problem or not, but it could be the container support or cloud support that could be improved in the solution. An additional feature I'd like to see in the next release of Broadcom DX Application Performance Management is for it to have one agent for cloud and one agent for legacy, with all features included."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"Compared to their competitors, they are missing some features at the moment."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The solution is quite expensive."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
More Broadcom DX Application Performance Management Pricing and Cost Advice →
Broadcom DX Application Performance Management is ranked 22nd in Application Performance Monitoring (APM) and Observability with 6 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 33 reviews. Broadcom DX Application Performance Management is rated 8.0, while New Relic is rated 8.6. The top reviewer of Broadcom DX Application Performance Management writes "Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration". On the other hand, the top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". Broadcom DX Application Performance Management is most compared with Dynatrace, AppDynamics, BMC TrueSight Operations Management, VMware Aria Operations for Applications and Splunk Enterprise Security, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Broadcom DX Application Performance Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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AppDynamics, New Relic & CA Technologies?
It all depends on the problems you want to solve. They all have their strengths. CA is long in the tooth (old) and with NetQoS has new life being pushed into it, but making it all fit is a challenge. Also with CA you may have to open up the applications to add some other custom monitoring of application package names/methods if you want more detail than out of the box.
Understanding the full flow of a transaction when it talks to other transactions was our key to understanding why we had issues. The Riverbed family of products enabled that for us but even that required work on our part to further decode the MQ traffic better than they did. It went into the MQ Black box, and came out, but did not reveal what happened inside the box. There were requests inside the box that went elsewhere. Those had not been picked up with the tool.
Cons for all of them are that they only sample transactions and can't follow a single user from their device all the way through to the backend database or mainframe. Best using dynaTrace if you want true 100% end to end monitoring.
Saluting Mike, Richard for your sound advice!
Henry
I have found Dynatrace to be much better. It integrates with more tools than any of the 3 listed above.
From my experience with CA Wily, it's more expensive and requires a long implementation, it is also less flexible.
We did not consider New Relic because we did not want to have our sensitive data hosted in the cloud. Not acceptable in our business.
AppDynamics offered a short implementation time, immediate satisfaction and only required fine-tuning afterwards. Also the pricing was lower then CA Wily.
All three are good tools for monitoring web application transactions. Of course, CA has a much broader set of capabilities than the other two - can monitor networks, servers, databases, etc. AppDynamics provides a product that you can use in-house. NewRelic is only a SaaS offering. Which of these is best for you - depends on what you need. If you already have CA deployed, you are probably looking at just web transaction monitoring then. AppDynamics and NewRelic are more current in this area than CA Wily.