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CA Service Operations Insight [EOL] vs Cherwell Service Management comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between CA Service Operations Insight [EOL] and Cherwell Service Management based on real PeerSpot user reviews.

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768,740 professionals have used our research since 2012.
Featured Review
Anonymous User
The tools shorten our time to diagnose and resolve problems
It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training... Read more →
Thobile Moeketsi
Having everything in one location has significantly improved our efficiency and reporting
Previously, the processes we now use Service Management for, were done manually. Implementing CSM has made us very efficient and we're now able to... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "For an ITIL user, the cost is probably about 50 bucks a month."

    • More Cherwell Service Management Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Cherwell Service Management?
    Top Answer:All our activities are carried out in the one place.
    Read all 5 answers   →
    What needs improvement with Cherwell Service Management?
    Top Answer:We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to… more »
    Read all 5 answers   →
    What is your primary use case for Cherwell Service Management?
    Top Answer:We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.
    Read all 5 answers   →
    Ranking
    Unranked
    In CRM
    13th
    out of 49 in IT Service Management (ITSM)
    Views
    1,256
    Comparisons
    635
    Reviews
    1
    Average Words per Review
    477
    Rating
    9.0
    Comparisons
    Also Known As
    CA SOI
    Learn More
    Broadcom
    Ivanti
    Overview

    CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
    Sample Customers
    Lexmark, HCL Technologies, Banese
    Ausenco, Highlights for Children, B/E Aerospace
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization53%
    Government11%
    Computer Software Company6%
    Retailer4%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise58%
    Large Enterprise32%
    Buyer's Guide
    CRM
    March 2024
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    768,740 professionals have used our research since 2012.

    CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while Cherwell Service Management is ranked 13th in IT Service Management (ITSM) with 6 reviews. CA Service Operations Insight [EOL] is rated 8.0, while Cherwell Service Management is rated 7.2. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". CA Service Operations Insight [EOL] is most compared with , whereas Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.