Cherwell Service Management Competitors and Alternatives

The top Cherwell Service Management competitors are
  • ServiceNow
  • BMC Helix Remedy
Read reviews of Cherwell Service Management competitors and alternatives
Arjun Rammohan Nagabandla,ICP,ITIL®
Real User
BMC Remedy Technical Specialist at a tech services company with 201-500 employees
Jan 21 2018

What is most valuable?

* Change management and impact analysis * Central management of Prod Cats and Op Cats

How has it helped my organization?

* A lot more alignment with ITIL * Better customer experience * Better reporting abilities * Less failed changes

What needs improvement?

* Easier upgrade path * Easy to customize * Avoid all browser cache issues * Less infrastructure requirements

Which other solutions did I evaluate?

BMC Remedy ITSM suite solution was chosen to replace the existing ITSM tool. The existing tool was lagging in functionality and not addressing our business requirements. The Remedy... more»
ServiceNow Logo
ServiceNow
JOZE LACERDA
Consultant
Managing Director at a tech services company with 10,001+ employees
Feb 25 2018

What do you think of ServiceNow?

Primary Use Case: Used for the entire company (400K), like HR, service desk and other functions. • Improvements to My Organization: Easy to implement and consolidate different platforms and users with useful functionalities. • Valuable Features: It has an excellent capability to integrate different access points. It is very user-friendly, too.  • Room for Improvement: It has a higher cost compared to local/regional solutions.  • Use of Solution: Trial/evaluations only. • Pricing, Setup Cost and Licensing: Local solutions have lower costs. • Other Advice: I would recommend ServiceNow.

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