Cherwell Service Management Competitors and Alternatives

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Read reviews of Cherwell Service Management competitors and alternatives
Real User
BMC Remedy Technical Specialist at a tech services company with 201-500 employees
Jan 21 2018

What do you think of BMC Helix Remedy?

Improvements to My Organization A lot more alignment with ITIL Better customer experience Better reporting abilities Less failed changes • Valuable Features Change management and impact analysis Central management of Prod Cats and Op Cats • Room for Improvement Easier upgrade path Easy to customize Avoid all browser cache issues Less infrastructure requirements • Use of Solution More than five years. • Stability Issues Yes. • Scalability Issues Yes. • Customer Service and Technical Support They are quick to respond, but could be a bit more helpful. • Previous Solutions BMC Remedy ITSM suite solution was chosen to replace the existing ITSM tool. The existing tool was lagging in functionality and not addressing our business requirements. The Remedy tool...
Senior IT Service Management & ServiceNow Consultant at Independent
Nov 02 2017

What is most valuable?

ServiceNow's out-of-box process configurations and service-based CMDB data model have revolutionized IT Service Management transformations. Leveraging out-of-box configurations and using frequent small-scope improvement releases (DevOps) has... more»

How has it helped my organization?

A three phase IT Service Management transformation project resulted in achieving a first year target of less than 4% sustained monthly improvements in true customer experienced availability, and Knowledge Mgmt. designing "to-be" process... more»

What needs improvement?

Primary areas of inefficiencies and delays were related to change resistance and lack of support from the IT Team Lead and IT Manager level staff for involvement in ServiceNow design and training workshops, and lack of support for governing... more»

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