The change management software gives us workflows and allows for an approval process
What is our primary use case?
We use it for HR, payroll, and finance.Pros and Cons
- "All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on."
- "We would like them to approve the security functionalities, e.g., management security features."
What other advice do I have?
One of the things that we do in my department is a lot of training for our end users on different applications: clinical and financial applications. We use SysAid and the incident data within SysAid as a guide to think about how effective our training process is. Because if you do a good job of training, then the number of requests for support should go down. Sometimes, we do training but look for patterns with the incidents, then we figured out what we need to change with our training. Or, sometimes a particular user or group of users look like they're just not getting it, so we determine if…