Cherwell Service Management Competitors and Alternatives

What do you think of BMC Helix Remedy?

Improvements to My Organization A lot more alignment with ITIL Better customer experience Better reporting abilities Less failed changes • Valuable Features Change management and impact analysis Central management of Prod Cats and Op Cats • Room for Improvement Easier upgrade path Easy to customize Avoid all browser cache issues Less infrastructure requirements • Use of Solution More than five years. • Stability Issues Yes. • Scalability Issues Yes. • Customer Service and Technical Support They are quick to respond, but could be a bit more helpful. • Previous Solutions BMC Remedy ITSM suite solution was chosen to replace the existing ITSM tool. The existing tool was lagging in functionality and not addressing our business requirements. The Remedy tool...