Cherwell Service Management Overview
Cherwell Service Management is the #18 ranked solution in our list of top IT Service Management (ITSM) tools. It is most often compared to ServiceNow: Cherwell Service Management vs ServiceNow
What is Cherwell Service Management?
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.Cherwell Service Management Buyer's Guide
Download the Cherwell Service Management Buyer's Guide including reviews and more. Updated: February 2021
Cherwell Service Management Customers
Ausenco, Highlights for Children, B/E AerospaceCherwell Service Management Video
Pricing Advice
What users are saying about Cherwell Service Management pricing:
- "For an ITIL user, the cost is probably about 50 bucks a month."
Cherwell Service Management Reviews
Filter by:
Loading...
Filter Unavailable
Loading...
Filter Unavailable
Loading...
Filter Unavailable
Loading...
Filter Unavailable
Loading...
Filter Unavailable
Order by:
Loading...
Search:
Brian McMinn
ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions
A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement
What is our primary use case?
Our company does BMC, Cherwell, and ServiceNow implementation. We used Cherwell primarily for ITSM, and we did some discovery for CMDB and some orchestration. We used it with Azure.Pros and Cons
- "Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
- "Application service mapping, GRC, SecOps, and things like that need improvement."
What other advice do I have?
I would advise others to just be ready to have an on-premise solution. As far as configuration and everything goes, you will probably need a team of developers or implementers. It is highly configurable, so you would probably need some support in that area. I would rate Cherwell Service Management a seven out of ten.
reviewer933414
Consultant at a insurance company with 51-200 employees
Good dashboard and reporting functionality, but overall not very user-friendly
What is our primary use case?
We primarily use the solution for incident management, problem management, and change management.Pros and Cons
- "The dashboard and the reporting functionality are the solution's most valuable features."
- "The stability, specifically in the on-premises deployment model, could be improved."
What other advice do I have?
We use the solution every day and quite extensively. For those considering implementing the solution, I'd say as long as you have your processes in order, it will be an easy solution to adopt. Without them ready and lined up, it will be a difficult implementation process. I'd rate the solution overall seven out of ten. I'd rate it higher if it was more user-friendly in design.Popular Comparisons
JIRA Service Desk
BMC Helix ITSM
HEAT Service Management
ManageEngine ServiceDesk Plus
Salesforce Service Cloud
Micro Focus Service Manager
BMC Remedyforce
Freshservice
Buyer's Guide
Download our free IT Service Management (ITSM) Report and find out what your peers are saying about Cherwell Software, ServiceNow, BMC, and more!
Quick Links