Cherwell Service Management Reviews

Frank Rossbach

CEO with 11-50 employees

May 27 2018

The dashboard is very useful to get a quick overview of current tasks. Plug-ins to JIRA would be welcome.

What do you think of Cherwell Service Management?

What is our primary use case?

Change and release management Task management and resource management for middle size teams Reports are flexible to configure.

How has it helped my organization?

Clear processes with transparent responsibilities led to more efficiencies within the teams. Reporting and exporting them was easy.

What is most valuable?

The dashboard is very useful to get a quick overview of current tasks, tasks which are overdue, and mail notifications with progress information. This has been helpful.

What needs improvement?

Agile delivery should be supported. Plug-ins to JIRA would be welcome. More fields for estimations and work done for summing up functionalities from subtask to main tasks would be helpful

For how long have I used the solution?

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What is Cherwell Service Management?

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Cherwell Service Management customers

Ausenco, Highlights for Children, B/E Aerospace