Cherwell Service Management Reviews

Consultant at a insurance company with 51-200 employees

Jan 26 2020

Good dashboard and reporting functionality, but overall not very user-friendly

What is most valuable?

The dashboard and the reporting functionality are the solution's most valuable features.

What needs improvement?

The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.

What's my experience with pricing, setup cost, and licensing?

There aren't any costs that I know of that are above and beyond the standard licensing fee.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

What other advice do I have?

We use the solution every day and quite extensively. For those considering implementing the solution, I'd say as long as you have your processes in order, it will be an easy solution to adopt. Without them ready and lined up, it will be a… more»

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Frank Rossbach

CEO with 11-50 employees

May 27 2018

The dashboard is very useful to get a quick overview of current tasks. Plug-ins to JIRA would be welcome.

What do you think of Cherwell Service Management?

What is our primary use case?

Change and release management Task management and resource management for middle size teams Reports are flexible to configure.

How has it helped my organization?

Clear processes with transparent responsibilities led to more efficiencies within the teams. Reporting and exporting them was easy.

What is most valuable?

The dashboard is very useful to get a quick overview of current tasks, tasks which are overdue, and mail notifications with progress information. This has been helpful.

What needs improvement?

Agile delivery should be supported. Plug-ins to JIRA would be welcome. More fields for estimations and work done for summing up functionalities from subtask to main tasks would be helpful

For how long have I used the solution?

One to…

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What is Cherwell Service Management?

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Cherwell Service Management customers

Ausenco, Highlights for Children, B/E Aerospace