• Home
  • Calabrio WFM vs. Masergy Cloud Contact Center

Calabrio WFM vs Masergy Cloud Contact Center comparison

Cancel
You must select at least 2 products to compare!
Calabrio Logo

Calabrio WFM

Read 32 Calabrio WFM reviews
633 views|477 comparisons
81% willing to recommend
Masergy Logo

Masergy Cloud Contact Center

21 views|15 comparisons
Buyer's Guide
Workforce Engagement Management
March 2024
Executive Summary

We performed a comparison between Calabrio WFM and Masergy Cloud Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: March 2024).
Download the complete report
768,740 professionals have used our research since 2012.
Featured Review
Gaye Stone
The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved...
I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features,... Read more →
Use Masergy Cloud Contact Center?
Ranking
7th
out of 33 in Workforce Engagement Management
Views
633
Comparisons
477
Reviews
0
Average Words per Review
0
Rating
N/A
28th
out of 36 in Contact Center Platforms
Views
21
Comparisons
15
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Workforce Engagement Management
March 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
DOWNLOAD NOW
768,740 professionals have used our research since 2012.
Comparisons
Also Known As
Calabrio
Learn More
Calabrio
Masergy
Overview
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program. Find news and information at www.calabrio.com. Follow @calabrio on Twitter.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Sample Customers
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Essen Health Care, Eurostar
Top Industries
REVIEWERS
Healthcare Company31%
Retailer12%
Government12%
University12%
VISITORS READING REVIEWS
Healthcare Company17%
Government12%
Financial Services Firm11%
Computer Software Company10%
No Data Available
Company Size
REVIEWERS
Small Business6%
Midsize Enterprise3%
Large Enterprise91%
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise13%
Large Enterprise67%
No Data Available
Buyer's Guide
Workforce Engagement Management
March 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
DOWNLOAD NOW
768,740 professionals have used our research since 2012.

Calabrio WFM is ranked 7th in Workforce Engagement Management while Masergy Cloud Contact Center is ranked 28th in Contact Center Platforms. Calabrio WFM is rated 7.8, while Masergy Cloud Contact Center is rated 0.0. The top reviewer of Calabrio WFM writes "The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area". On the other hand, Calabrio WFM is most compared with Genesys Cloud CX, Verint Open CCaaS, NICE CXone, Aspect Workforce Optimization and NICE Workforce Optimization, whereas Masergy Cloud Contact Center is most compared with .

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.