We performed a comparison between Carbon Black Managed Detection and Response and CrowdStrike Falcon Complete based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The case interface is Binary Defense MDR's most valuable feature."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The installation process is quick and easy."
"The valuable features are threat hunting, threat intelligence feeds, and it culls all the activities of the endpoint. Additionally, the ML and AI engines are really good."
"Carbon Black provides an overview of all our assets and their status."
"The greatest value of MDR involves the tests, reporting and alerts, so that we may respond immediately."
"There's less workload on the endpoint."
"One unique thing that they offer is a breach warranty. We basically have a warranty of up to $100,000 should there be any breach that they're not able to manage."
"It's not a signature-based solution, which is ideal for us."
"Endpoint protection is the most valuable feature of CrowdStrike Falcon Complete at this moment."
"I like Falcon's AI functionality and vulnerability management. That has been so helpful. Falcon Complete can manage vulnerabilities, quarantine threats, and do all kinds of forensic incident analysis. It's a lightweight solution that only uses 1% of the CPU, which is a game changer. Other EDRs have had high CPU usage."
"Two of the most valuable features of CrowdStrike Falcon Complete are the remote terminal and unlimited IoCs."
"Its IOCs alerting mechanism is good. I think it is AI based and categorizes behaviors which are unusual."
"The AI and the group knowledge base that they get from having multiple clients in the cloud is very useful to us."
"I would like to get more reports from Binary Defense about what they're blocking."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"The current reporting system could benefit from improvement."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"I would like to see more frequent check-ins with our security status."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"In the future, it would be great if they could provide endpoint management and the ADR solution together in this package."
"Carbon Black's support could be better."
"As the solution has changed hands, I expect some changes in licensing and in support. It remains to be seen if that will be good or bad."
"The downside is that if you are using a device offline, not connected to the internet, you will potentially have exposure."
"What could be improved in CrowdStrike Falcon Complete is the threat hunting feature and the insights it provides, in particular, the variable analysis feature. Protection against zero-day threats and sandboxing could also be improved in CrowdStrike Falcon Complete. If you compare it with other solutions, it can go head-to-head, but the features I mentioned still need improvement."
"It really is an expensive product in the South African market. And they need people in our country. Their partner program isn't yet where it should be. They need a lot of work and there's a lot of improvement needed."
"There can be an application for the mobile device for the administrator of the platform to have an overview. In less than two minutes, they should be able to see what is going on and take action."
"An MDM, Mobile Device Manager, should be added in the next release."
"The solution is geared more towards larger organizations, so it can be difficult for organizations with smaller budgets to utilize the solution."
"As of recent, their MITRE scores were not as good as in years past."
"We'd like the pricing to be a bit lower in the future."
More Carbon Black Managed Detection and Response Pricing and Cost Advice →
Carbon Black Managed Detection and Response is ranked 19th in Managed Detection and Response (MDR) with 4 reviews while CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 74 reviews. Carbon Black Managed Detection and Response is rated 8.8, while CrowdStrike Falcon Complete is rated 8.6. The top reviewer of Carbon Black Managed Detection and Response writes "It provides an overview of all our assets and their status. ". On the other hand, the top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". Carbon Black Managed Detection and Response is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Huntress and Red Canary MDR, whereas CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR and Red Canary MDR. See our Carbon Black Managed Detection and Response vs. CrowdStrike Falcon Complete report.
See our list of best Managed Detection and Response (MDR) vendors.
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