We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Their intelligence is really good. The security whitepapers that they write are outstanding. They handle it all for the clients. CrowdStrike Complete is managed by CrowdStrike. They only call a client if there is a problem that they can't address. They pretty much contain and eradicate. This is not something that every vendor provides."
"The solution is user-friendly."
"The solution is easy to deploy and manage."
"It's not a signature-based solution, which is ideal for us."
"It is very simple to use and not overly technical."
"The initial setup was easy."
"I find the incident management feature valuable because it identifies new types of viruses and sends an alert to the console administrator to check the hardware."
"The features I have found valuable are artificial intelligence, which protects us against malicious forces of any kind, and device control through the remote execution tool."
"The valuable features of this solution are it integrates well with different EDR software, such CrowdStrike, and Carbon Black, and the information it provides is helpful."
"The documentation that they had for the use of their API's was not very helpful."
"An MDM, Mobile Device Manager, should be added in the next release."
"The technical support is good. However, the technical support is outsourced to India which causes some language barriers. I am not sure if this is still an issue, they might have allotted more suitable representatives."
"The customization could be tweaked. We can do a bunch of custom dashboards. However, the one thing that I'm not a fan of is when you go to do an investigation, the way that the processes are laid out on the screen is very bland looking. While the information is there, it could be laid out better."
"Its support should be improved. The product is amazing, but the problem is that their support team is overconfident about the product. If something happens, they don't listen. They keep arguing with the customer. It should have more reporting. Reports are not that customizable. We need customizable reports for our customers, but they not there in CrowdStrike as well as SentinelOne."
"The training provided could be better. There is a need to have more training to allow us to fine-tune our settings. Not that training is not comprehensive; they do provide training in hotels where we can go and see videos and other helpful information. However, they should be providing hands-on experience to the system administrators because this would be more useful. The training is normally for corporations and should be available for personal users as well."
"In a future release, it would be ideal if they could add reporting and action histories to their suite of features."
"It has a lot of false positives, which can be an issue, but you can verify these false positives."
"I would like there to be an on-premise version of this solution for our data centers because of the proliferation of online threats."
"Its price is very high. CrowdStrike Falcon Complete is 50% more expensive than Cisco AMP for Endpoints."
"The average price is approximately $500 per customer."
"The price is okay, although you're not going to get away cheap when it comes to security."
"The pricing could be lower."
"The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
"CrowdStrike is more expensive than SentinelOne. Licensing works on the number of agents and the modules you buy. CrowdStrike has different modules, such as Falcon, Falcon Overwatch, Falcon Complete, etc. The pricing depends upon the module that the customer wants. They have different Incident Response (IR) teams, which are very expensive."
"It is a fairly firm price. It is not the cheapest solution, but if you take the complete team into consideration, it is a great value."
"At approximately €60 per machine, per year, I think that it's a good price point."
"I have not compared Red Canary to other solutions to know if the price is high or low. However, I have found the price of this solution fair and reasonable, it cost approximately $100 per year, per device. If they could provide the solution for $50 per year, per device, it would be better."
Falcon Complete: Endpoint protection delivered as a service. The highest level of endpoint security maturity delivered immediately, without the burden of building and managing it yourself.
Try Falcon for free at https://go.crowdstrike.com/try...;utm_medium=syn&utm_source=itcs.
Red Canary analyzes your endpoint telemetry using our cloud-based detection engine composed of thousands of behavioral analytic use cases.
Our team of experts maintains industry-leading detection coverage for attacker techniques and investigates every potential threat via our proprietary analyst workbench.
We only alert you to confirmed threats. A detailed threat report is posted in your Red Canary Portal where you can customize automated response actions.
We take our role as your ally seriously. We’re on-call for security consulting and IR support whenever you need us.
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 25 reviews while Red Canary MDR is ranked 7th in Managed Detection and Response (MDR) with 1 review. CrowdStrike Falcon Complete is rated 8.4, while Red Canary MDR is rated 9.0. The top reviewer of CrowdStrike Falcon Complete writes "Provides good network visibility, easy to work with, and deep inspection provides valuable insight". On the other hand, the top reviewer of Red Canary MDR writes "Integrates well, stable, and provides useful threat information". CrowdStrike Falcon Complete is most compared with Secureworks Red Cloak MDR, Arctic Wolf AWN CyberSOC, Sophos Managed Threat Response, SentinelOne Vigilance and Rapid7 MDR, whereas Red Canary MDR is most compared with Arctic Wolf AWN CyberSOC, SentinelOne Vigilance, Secureworks Red Cloak MDR, Trend Micro Managed XDR and eSentire.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.