We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"For an ITIL user, the cost is probably about 50 bucks a month."
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Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. With over 1500 customers in 30 countries across the world, it’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail.
Cherwell Service Management is ranked 27th in Help Desk Software with 2 reviews while Hiver is ranked 47th in Help Desk Software. Cherwell Service Management is rated 7.0, while Hiver is rated 0.0. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, Cherwell Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, HEAT Service Management and ManageEngine ServiceDesk Plus, whereas Hiver is most compared with .
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