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Pricing and Cost Advice
"For an ITIL user, the cost is probably about 50 bucks a month."

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Questions from the Community
Top Answer: Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
Top Answer: For an ITIL user, the cost is probably about 50 bucks a month.
Top Answer: Application service mapping, GRC, SecOps, and things like that need improvement.
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Ranking
27th
out of 55 in Help Desk Software
Views
1,617
Comparisons
1,261
Reviews
2
Average Words per Review
385
Rating
7.0
47th
out of 55 in Help Desk Software
Views
34
Comparisons
19
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Overview
Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. With over 1500 customers in 30 countries across the world, it’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail.

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Sample Customers
Ausenco, Highlights for Children, B/E Aerospace
Vacasa, Harvard University, Flexport, Pinterest, HubSpot
Top Industries
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider12%
Government8%
Educational Organization6%
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
542,267 professionals have used our research since 2012.

Cherwell Service Management is ranked 27th in Help Desk Software with 2 reviews while Hiver is ranked 47th in Help Desk Software. Cherwell Service Management is rated 7.0, while Hiver is rated 0.0. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, Cherwell Service Management is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, HEAT Service Management and ManageEngine ServiceDesk Plus, whereas Hiver is most compared with .

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