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Cherwell Service Management vs Hiver comparison

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Cherwell Service Management
Read 6 Cherwell Service Management reviews
1,235 views|604 comparisons
80% willing to recommend
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Hiver
48 views|36 comparisons
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Buyer's Guide
Help Desk Software
May 2024
Executive Summary

We performed a comparison between Cherwell Service Management and Hiver based on real PeerSpot user reviews.

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770,141 professionals have used our research since 2012.
Featured Review
Thobile Moeketsi
Having everything in one location has significantly improved our efficiency and reporting
Previously, the processes we now use Service Management for, were done manually. Implementing CSM has made us very efficient and we're now able to... Read more →
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."

    • More Cherwell Service Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Cherwell Service Management?
    Top Answer:All our activities are carried out in the one place.
    Read all 5 answers   →
    What needs improvement with Cherwell Service Management?
    Top Answer:We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to… more »
    Read all 5 answers   →
    What is your primary use case for Cherwell Service Management?
    Top Answer:We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect.
    Read all 5 answers   →
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    Earn 20 points

    Ranking
    19th
    out of 59 in Help Desk Software
    Views
    1,235
    Comparisons
    604
    Reviews
    1
    Average Words per Review
    477
    Rating
    9.0
    49th
    out of 59 in Help Desk Software
    Views
    48
    Comparisons
    36
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Ivanti
    Hiver
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

    Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. With over 1500 customers in 30 countries across the world, it’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail.

    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    Vacasa, Harvard University, Flexport, Pinterest, HubSpot
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization54%
    Government11%
    Computer Software Company6%
    Healthcare Company3%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise59%
    Large Enterprise31%
    No Data Available
    Buyer's Guide
    Help Desk Software
    May 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
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    770,141 professionals have used our research since 2012.

    Cherwell Service Management is ranked 19th in Help Desk Software with 6 reviews while Hiver is ranked 49th in Help Desk Software. Cherwell Service Management is rated 7.2, while Hiver is rated 0.0. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas Hiver is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.