"This solution provides uni-channel Service support and is fully integrated with our DB."
"What I like most about Genesys Voice Platform is its stability. It's also easy to configure and a flexible and customizable product."
"The resource managers and the MCPs that are deployed with this solution are the most valuable features."
"This solution could be improved with better support for higher education and healthcare."
"Genesys Voice Platform needs to be available on a multicloud platform, and that's an area for improvement. Documentation for the product also needs improvement. It needs to be complete, and when you search on Google, for example, you can only find so many resources."
"This is primarily a large-market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud."
Earn 20 points
Cisco CCX is ranked 4th in IVR Systems while Genesys Voice Platform is ranked 2nd in IVR Systems with 2 reviews. Cisco CCX is rated 9.0, while Genesys Voice Platform is rated 8.6. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". On the other hand, the top reviewer of Genesys Voice Platform writes "Customizable solution for housing media files and distributing resources as calls come in". Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud CX, Nuance IVR, NICE CXone and Five9, whereas Genesys Voice Platform is most compared with Nuance IVR.
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