Compare Cisco Contact Center Enterprise vs. Genesys Cloud
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Compared 51% of the time.
Compared 5% of the time.
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Compared 44% of the time.
Compared 7% of the time.
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Contact Center Enterprise
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises.
From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Learn more about Cisco Contact Center Enterprise
Learn more about Genesys Cloud
Cimpress, Energisa, Raiffeisen Bank
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Comms Service Provider34%
Computer Software Company23%
Government7%
Educational Organization4%
Computer Software Company34%
Comms Service Provider17%
Media Company9%
Insurance Company6%
Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure while Genesys Cloud is ranked 2nd in Contact Center Platforms. Cisco Contact Center Enterprise is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Five9, Mitel Contact Center Solutions, NEC UNIVERGE UC&C Contact Center and Aspect Unified IP, whereas Genesys Cloud is most compared with Amazon Connect, Avaya IX Contact Center, Cisco CCX, Five9 and Mitel Contact Center Solutions.
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