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Compared 33% of the time.
Compared 25% of the time.
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Compared 18% of the time.
Compared 37% of the time.
Compared 23% of the time.
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Compared 11% of the time.
Also Known As
|Also Known As||Contact Center Enterprise||Business Communications Manager|
|Overview||Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.|
The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:
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|Sample Customers||Cimpress, Energisa, Raiffeisen Bank||Kaeser Kompressoren|