Cisco Contact Center Enterprise vs. SAP Business Communications Manager

Cisco Contact Center Enterprise is ranked 4th in Contact Center Infrastructure vs SAP Business Communications Manager which is ranked 12th in Contact Center Infrastructure. Cisco Contact Center Enterprise is most compared with Avaya Aura, Genesys and Cisco CCX. SAP Business Communications Manager is most compared with Cisco Contact Center Enterprise, Avaya Customer Interaction Express and Avaya Call Center.
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Compared 25% of the time.
Also Known As
Contact Center EnterpriseBusiness Communications Manager
Website/Video
Cisco
SAP
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Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
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Sample Customers
Cimpress, Energisa, Raiffeisen BankKaeser Kompressoren
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