Cisco Contact Center Enterprise vs. SAP Business Communications Manager Comparison - UPDATED 2018

19715

Cisco Contact Center Enterprise

19473

SAP Business Communications Manager

32614

Null Product

Ranking
4th out of 17 In Contact Center Infrastructure Views 4,277 Comparisons 2,938 Reviews 0 Followers 69 Avg. Rating N/A	12th out of 17 In Contact Center Infrastructure Views 291 Comparisons 127 Reviews 0 Followers 27 Avg. Rating N/A	1st out of 215 In Emerging Solutions Views 0 Comparisons 0 Reviews 1 Followers 1 Avg. Rating 5.0
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Top Comparisons
Avaya Aura vs. Cisco Contact Center Enterprise Compared 33% of the time. Genesys vs. Cisco Contact Center Enterprise Compared 25% of the time. Cisco CCX vs. Cisco Contact Center Enterprise Compared 18% of the time. See more Cisco Contact Center Enterprise competitors »	Cisco Contact Center Enterprise vs. SAP Business Communications Manager Compared 37% of the time. Avaya Customer Interaction Express vs. SAP Business Communications Manager Compared 23% of the time. Avaya Call Center vs. SAP Business Communications Manager Compared 10% of the time. See more SAP Business Communications Manager competitors »	Veeam Backup & Replication vs. Null Product Compared 39% of the time. Zerto Virtual Replication vs. Null Product Compared 35% of the time. Fortinet FortiGate vs. Null Product Compared 25% of the time.
Also Known As
Contact Center Enterprise	Business Communications Manager
Website/Video
Cisco	SAP	Null Vendor
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.	The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include: Routing of inbound contacts based on IVR* entries, waiting time, priority or status. Enhanced presence information and routing. Transfer, toggle, hold, and outbound call functions. "Queue callback" and speech recording. Real-time monitoring and reporting. CRM IC, contact center softphone, and office softphone.	Information Not Available
OFFER
Learn more about Cisco Contact Center Enterprise Learn More	Learn more about SAP Business Communications Manager Learn More	Learn more about Null Product Learn More
Sample Customers
Cimpress, Energisa, Raiffeisen Bank	Kaeser Kompressoren	Information Not Available

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