Cisco Contact Center Enterprise vs. SAP Business Communications Manager Comparison - UPDATED 2018

Cisco Contact Center Enterprise

SAP Business Communications Manager

19715

Cisco Contact Center Enterprise

19473

SAP Business Communications Manager

Ranking
RANKING	4th out of 17 In Contact Center Infrastructure Views 4,052 Comparisons 2,995 Reviews 0 Followers 65 Avg. Rating N/A	13th out of 17 In Contact Center Infrastructure Views 279 Comparisons 135 Reviews 0 Followers 30 Avg. Rating N/A
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Top Comparisons
Top Comparisons	Avaya Aura vs. Cisco Contact Center Enterprise Compared 33% of the time. Genesys vs. Cisco Contact Center Enterprise Compared 25% of the time. Cisco CCX vs. Cisco Contact Center Enterprise Compared 18% of the time. See more Cisco Contact Center Enterprise competitors »	Cisco Contact Center Enterprise vs. SAP Business Communications Manager Compared 37% of the time. Avaya Customer Interaction Express vs. SAP Business Communications Manager Compared 23% of the time. Avaya Call Center vs. SAP Business Communications Manager Compared 11% of the time. See more SAP Business Communications Manager competitors »

Also Known As
Also Known As	Contact Center Enterprise	Business Communications Manager
Website/Video
Website/Video	Cisco	SAP
Overview
Overview	Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.	The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include: Routing of inbound contacts based on IVR* entries, waiting time, priority or status. Enhanced presence information and routing. Transfer, toggle, hold, and outbound call functions. "Queue callback" and speech recording. Real-time monitoring and reporting. CRM IC, contact center softphone, and office softphone.
OFFER
Learn more about Cisco Contact Center Enterprise Learn More	Learn more about SAP Business Communications Manager Learn More
Sample Customers
Sample Customers	Cimpress, Energisa, Raiffeisen Bank	Kaeser Kompressoren

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