Compare Cisco Contact Center Enterprise vs. SAP Business Communications Manager

Cisco Contact Center Enterprise is ranked 5th in Contact Center Infrastructure while SAP Business Communications Manager is ranked 14th in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 0, while SAP Business Communications Manager is rated 0. On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys and Avaya Aura, whereas SAP Business Communications Manager is most compared with Avaya Call Center and Cisco Contact Center Enterprise.

Cisco Contact Center Enterprise

SAP Business Communications Manager

Cisco Contact Center Enterprise

3,048 views|2,740 comparisons

SAP Business Communications Manager

143 views|97 comparisons

Ranking
5th out of 17 in Contact Center Infrastructure Views 3,048 Comparisons 2,740 Reviews 0 Average Words per Review 0 Avg. Rating N/A	14th out of 17 in Contact Center Infrastructure Views 143 Comparisons 97 Reviews 0 Average Words per Review 0 Avg. Rating N/A

Top Comparisons
Cisco CCX vs. Cisco Contact Center Enterprise Compared 33% of the time. Genesys vs. Cisco Contact Center Enterprise Compared 31% of the time. Avaya Aura vs. Cisco Contact Center Enterprise Compared 22% of the time. See more Cisco Contact Center Enterprise competitors » + Add more products to compare	Avaya Call Center vs. SAP Business Communications Manager Compared 52% of the time. Cisco Contact Center Enterprise vs. SAP Business Communications Manager Compared 48% of the time. See more SAP Business Communications Manager competitors » + Add more products to compare
Also Known As
Contact Center Enterprise	Business Communications Manager
Learn
Cisco	SAP
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.	The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include: Routing of inbound contacts based on IVR* entries, waiting time, priority or status. Enhanced presence information and routing. Transfer, toggle, hold, and outbound call functions. "Queue callback" and speech recording. Real-time monitoring and reporting. CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Cisco Contact Center Enterprise Learn More	Learn more about SAP Business Communications Manager Learn More
Sample Customers
Cimpress, Energisa, Raiffeisen Bank	Kaeser Kompressoren

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.