Cisco Contact Center Enterprise vs. SAP Business Communications Manager Comparison - UPDATED 2019

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Ranking
4th out of 17 in Contact Center Infrastructure Views 4,626 Comparisons 2,835 Reviews 0 Followers 67 Avg. Rating N/A	13th out of 17 in Contact Center Infrastructure Views 305 Comparisons 106 Reviews 0 Followers 24 Avg. Rating N/A

Top Comparisons
Genesys vs. Cisco Contact Center Enterprise Compared 30% of the time. Avaya Aura vs. Cisco Contact Center Enterprise Compared 27% of the time. Cisco CCX vs. Cisco Contact Center Enterprise Compared 24% of the time. See more Cisco Contact Center Enterprise competitors » + Add more products to compare	Cisco Contact Center Enterprise vs. SAP Business Communications Manager Compared 100% of the time. See more SAP Business Communications Manager competitors » + Add more products to compare
Also Known As
Contact Center Enterprise	Business Communications Manager
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Cisco	SAP
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.	The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include: Routing of inbound contacts based on IVR* entries, waiting time, priority or status. Enhanced presence information and routing. Transfer, toggle, hold, and outbound call functions. "Queue callback" and speech recording. Real-time monitoring and reporting. CRM IC, contact center softphone, and office softphone.
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Sample Customers
Cimpress, Energisa, Raiffeisen Bank	Kaeser Kompressoren

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