Cisco Contact Center Enterprise vs. SAP Business Communications Manager

As of February 2019, Cisco Contact Center Enterprise is ranked 4th in Contact Center Infrastructure vs SAP Business Communications Manager which is ranked 13th in Contact Center Infrastructure. Cisco Contact Center Enterprise is most compared with Genesys, Avaya Aura and Cisco CCX. SAP Business Communications Manager is most compared with Cisco Contact Center Enterprise.
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Also Known As
Contact Center EnterpriseBusiness Communications Manager
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Cisco
SAP
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Cisco Contact Center Enterprise
Learn more about SAP Business Communications Manager
Sample Customers
Cimpress, Energisa, Raiffeisen BankKaeser Kompressoren
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