Compare Cisco Contact Center Enterprise vs. SAP Business Communications Manager

Cisco Contact Center Enterprise is ranked 5th in Contact Center Infrastructure while SAP Business Communications Manager is ranked 14th in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 0, while SAP Business Communications Manager is rated 0. On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys and Avaya Aura, whereas SAP Business Communications Manager is most compared with Avaya Call Center and Cisco Contact Center Enterprise.
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Also Known As
Contact Center EnterpriseBusiness Communications Manager
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Cisco
SAP
Overview
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Cisco Contact Center Enterprise
Learn more about SAP Business Communications Manager
Sample Customers
Cimpress, Energisa, Raiffeisen BankKaeser Kompressoren
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