Compare Cisco UCS Director vs. Freshservice
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
"UCS director enables us to be more productive and more agile, and also more self-sufficient because we don't have to depend on anybody else." "A product that really aids in systems management without complexity." "This is a user-friendly solution that is very good and easy to use." "The most valuable feature of this solution is the fabric sharing." "I can manage multiple workloads whether it's on AWS, Azure, or on-premises. They can be managed by using the UCS Director." | "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system." "The overall functionality of the product is excellent." |
Cons | |
"Simplifying the user interface would go a long way to making it more usable." "The product could allow more programmatic opportunities through better development of the API." "I would like to see more integration with other solutions." "We cannot depend on this solution to manage all of the data center's infrastructure." "Normally, UCS Director is used primarily for orchestration, but when we look at a non-Cisco data infrastructure components, the UCS Director needs a bit more improvement in terms of integration with third-party systems and with existing older systems." | "They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan." "The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive." |
Pricing and Cost Advice | |
"The cost of this solution is significant." | "It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan." "The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month." |
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Questions from the Community | |
Top Answer: I can manage multiple workloads whether it's on AWS, Azure, or on-premises. They can be managed by using the UCS Director. Top Answer: I would like to see more flexibility when it comes to managing other stacks, like VMware virtualization. Top Answer: The typical use case is for web services. It is integrated with our database. | Ask a question Earn 20 points |
Ranking  | |
Views 2,050 Comparisons 1,583 Reviews 6 Average Words per Review 534 Rating 7.5 | Views 1,824 Comparisons 1,336 Reviews 2 Average Words per Review 855 Rating 8.5 |
Popular Comparisons | |
 Compared 34% of the time.  Compared 25% of the time. Compared 13% of the time. Compared 8% of the time. Compared 8% of the time. |  Compared 39% of the time.  Compared 9% of the time.  Compared 9% of the time.  Compared 6% of the time.  Compared 6% of the time. |
Also Known As | |
| Flint | |
Learn | |
| Cisco | Freshworks |
Overview | |
Cisco UCS Director enables automated delivery of physical and virtual data center resources, empowering data centers to move at the speed of business. | Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. |
Offer | |
Learn more about Cisco UCS Director | Learn more about Freshservice |
Sample Customers | |
| Entel, Data#3, Cegal, NESIC, LightEdge | Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport |
Top Industries | |
Comms Service Provider53% Computer Software Company18% Wholesaler/Distributor3% Insurance Company3% | Computer Software Company25% Comms Service Provider18% Media Company10% Healthcare Company7% |
Company Size | |
Small Business14% Midsize Enterprise14% Large Enterprise71% | Small Business71% Midsize Enterprise14% Large Enterprise14% |
Find out what your peers are saying about Cisco UCS Director vs. Freshservice and other solutions. Updated: January 2021.
455,108 professionals have used our research since 2012.
Cisco UCS Director is ranked 6th in Cloud Management with 6 reviews while Freshservice is ranked 10th in Cloud Management with 2 reviews. Cisco UCS Director is rated 7.6, while Freshservice is rated 8.6. The top reviewer of Cisco UCS Director writes "Brings agility to our organization, allowing for better manageability and faster deployment". On the other hand, the top reviewer of Freshservice writes "Easy to use and implement with a good user interface". Cisco UCS Director is most compared with Cisco Intersight, VMware vRealize Automation (vRA), Cisco CloudCenter, VMware vRealize Operations (vROps) and vCloud Director, whereas Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, Freshdesk and Zendesk Guide. See our Cisco UCS Director vs. Freshservice report.
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