We performed a comparison between Cisco UCS Director and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The main feature of this solution is the integration with all the Cisco solutions and other vendors."
"An easy and strong configuration, along with its low cost, are some of the features of the solution."
"The solution is helpful for centralized management."
"The product is flexible and compact. It has a lot of features."
"The reason we went with Cisco is that it comes at a very negligible cost as part of the BOQ. Compared to the competition's products, which are incredibly expensive, UCS Director is low-cost."
"A product that really aids in systems management without complexity."
"Scalability-wise, I rate the solution a ten out of ten."
"This is a user-friendly solution that is very good and easy to use."
"The solution’s timely automated triggers increase our IT team’s productivity."
"You can just register and within five to minute minutes, you are ready to go."
"There is a nice user interface."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The overall functionality of the product is excellent."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"Ability to scan barcodes and a great search feature."
"The product's pricing needs to improve."
"I would like to see more integration with other solutions."
"There are a lot of bugs in the solution. This is an area in the solution that can be improved."
"The areas where this product can be improved are the integrations and the UI. These features are not as friendly compared to VMware products."
"We cannot depend on this solution to manage all of the data center's infrastructure."
"Simplifying the user interface would go a long way to making it more usable."
"It is not easy to add or expand the product."
"The product could allow more programmatic opportunities through better development of the API."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"I am not too happy with the page layout or screen layout since it always looks messy."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"Freshservice could improve the integration with Microsoft Outlook."
"Their analytics need improvement."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"We'd like better integration with other products."
Cisco UCS Director is ranked 23rd in Cloud Management with 13 reviews while Freshservice is ranked 14th in Cloud Management with 29 reviews. Cisco UCS Director is rated 7.2, while Freshservice is rated 8.0. The top reviewer of Cisco UCS Director writes "A compact and flexible solution with a lot of features ". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". Cisco UCS Director is most compared with Cisco Intersight, VMware Aria Automation, vCenter Orchestrator, VMware Aria Operations and Cisco CloudCenter, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our Cisco UCS Director vs. Freshservice report.
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