Most Helpful Review
Has quarantined and stopped many threats and potential attacks on end users but there's a need for increased firewall...
Find out what your peers are saying about Cisco Umbrella vs. Symantec Secure Web Gateway and other solutions. Updated: November 2020.
447,718 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The core business of Cisco Umbrella is non-malware. That's all it does: block the malware on the gateway."
"The most valuable feature of this solution is its reliability."
"Using this solution has meant that we've needed to make fewer firewall changes."
"The most valuable feature is that it secures our network against blacklisted or malicious websites."
"The most valuable features are the protection against ransomware and phishing."
"It will protect, give you more robustness, and faster responses, compared to any firewalls or any of the proxy web servers."
"The most valuable feature for us is the DNS-based protection."
"It analyzes the domain security helps us implement the securest policy."
"The most valuable feature is the endpoint security."
"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations."
"In terms of most valuable features, I like the ICAP capability and URL filtering the most."
"It is quite scalable. If a user needs to do more deployments, they can just add them."
"The most valuable features are the website blocking capability and SSL interception."
"The solution's technical support is not very good."
"Security, overall, can always be improved."
"I would like to see DLP integration in the next release of this solution."
"Support for multiple domains is important to us."
"I would like to see a graphical representation of the entire network."
"It would be useful if they had a malware protection engine running inside their own VM."
"This solution does not give us full, 360-degree protection."
"I would like to see integration with SecurNX in the future."
"There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties."
"It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic."
"Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours."
"Difficult and time-consuming to deploy and update."
"The interface could be made more user-friendly."
Pricing and Cost Advice
"There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user."
"Our costs were negotiated, and they are okay."
"Our licensing fees are on a yearly basis."
"Licensing fees are paid on a yearly basis."
"Cisco has a model called ELA. With ELA, if you buy the solution you will have the complete security portfolio and you can pay it yearly or after three years, it depends on the contract."
"I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month."
"Cisco uses subscription models for the pricing and there are three subscription plans."
"The licensing part for Umbrella is really flexible."
"Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost."
"There is an additional charge for advanced security features."
Questions from the Community
Ask a question
Earn 20 points
Top Answer: It is quite scalable. If a user needs to do more deployments, they can just add them.
Top Answer: There are definitely considerable problems with this solution. Most notably, compared to Cisco Umbrella it was a lot more difficult to deploy. The deployment process should definitely be significantly… more »
Top Answer: Our primary use case is deploying the product as a web security gateway in conjunction with the Symantec client.
out of 26 in Web Security Gateways
Average Words per Review
out of 26 in Web Security Gateways
Average Words per Review
Compared 31% of the time.
Compared 9% of the time.
Compared 8% of the time.
Compared 7% of the time.
Compared 2% of the time.
Compared 25% of the time.
Compared 14% of the time.
Compared 3% of the time.
Also Known As
|OpenDNS||Symantec Complete Website Security|
OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided byincrease the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.
Complete Website Security goes far beyond encryption to deliver protection for websites, data and applications—with 24/7 control that helps to mitigate risk and helps to ensure uninterrupted performance for every website. Multi-layered security and controls make our certificate issuance and authentication processes one of the most rigorous in the industry. Automated management pinpoints certificate and website weaknesses due to unexpected expirations, flawed installations, deprecation and critical vulnerabilities in the event of attacks. Meanwhile, Symantec’s unified security identifies worldwide security vulnerabilities, delivers real-time analytics and helps our customers to protect against damage 24/7. It's why we've become the name people trust.
Learn more about Cisco Umbrella
Learn more about Symantec Secure Web Gateway
|Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim|
Information Not Available
Financial Services Firm21%
Consumer Goods Company8%
K 12 Educational Company Or School8%
Comms Service Provider8%
Comms Service Provider30%
Computer Software Company26%
Financial Services Firm4%
Computer Software Company30%
Comms Service Provider26%
No Data Available
See our list of best Web Security Gateways vendors.