We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is very easy to manage. We found the initial setup, for example, to be quite simple."
"The user interface is great. It's very easy to tailor to our client's environment and needs."
"The weekly reportings are great. The investigation is super and the application management is equally great."
"Stability-wise, it's good. I have never encountered any bugs."
"Cisco Umbrella is a totally different solution. They are the first to come up with this idea of security. It's a totally new concept of security for everybody, for every time, real time, perfectionism."
"The most valuable features of this solution are the Web Filtering and the APT."
"The most valuable feature is the ability to block users from reaching places that they should not even try to reach has been a boon."
"Its simplicity is most valuable. I can install it and get it up and running, and it can be pervasive across my business within a business day. It is pretty simple and straightforward to install and configure. Its remit is reasonably clearly defined. When you look at solutions like Darktrace and Carbon Black, the mission objective isn't as clearly defined. Cisco Umbrella, Sophos Central, or some of the other solutions have a more standardized approach to antivirus, which includes enhanced response from the machine learning or deep learning perspective."
"In terms of most valuable features, I like the ICAP capability and URL filtering the most."
"It is quite scalable. If a user needs to do more deployments, they can just add them."
"It is easy to manage. The graphical user interface is quite easy to navigate, and we don't have any difficulty in using it. It is a good solution."
"The most valuable features are the website blocking capability and SSL interception."
"The API is very Cisco orientated, which is absolutely fine if you're using Cisco Firepower and SecureX kind of products, but if you want to integrate with third parties, it is a bit tricky. There are some key API connectors for the more prevalent SIEM tools. I would really like to see in Cisco Umbrella the ability to create customized reports and then assign the rights to view these reports to people within a group. I should be able to create a customized report, which is viewable by anybody who has the rights. I should be able to create groups within Cisco Umbrella, and then assign reports to groups and have those reports split out automatically only to those groups. I can kind of do it by restricting my email list, but it is a half-complete way of doing it."
"In the next release, I would like to see the integration of VDI NSX with Cisco Umbrella."
"I would like them to make some videos, practical videos, the kind with steps that people can use to learn and deploy"
"The integration with Cisco could be better."
"It should have a real-time malware classification engine. It should check the malware on the website. It would be good if it had a real-time malware check for the websites because currently, it just compares the DNS queries of the blacklist. It should also have malware control over file execution and the types of files that the users are allowed to download."
"User interface could be a little smoother and more intuitive."
"The product can be pretty expensive."
"There are cheaper solutions in the market"
"The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor. In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response."
"The interface could be made more user-friendly."
"Difficult and time-consuming to deploy and update."
"Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours."
"The licensing part for Umbrella is really flexible."
"When talking about Cisco solutions in general there pricing model is horrible. For example, you can sell a Meraki-based solution, but if the customer starts shopping around, someone is going to have access to the pricing at a level that you cannot compete because they do not have uniform pricing. Not everybody gets fair pricing. Unless you are one of the real major corporations selling the solution your ability to compete is impossible. Cisco will acknowledge the situation and assure you next time it will be in your favor but it never becomes favorable for you. Cisco is not very good in this regard. However, Umbrella is good."
"In the region I'm from, that of EMAR, Europe, the Middle East, Eastern Asia and Africa, our organizations do not have many liquid cash assets, so the price could be better."
"The licensing fee is paid on a yearly basis."
"Cisco uses subscription models for the pricing and there are three subscription plans."
"I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month."
"I think it's worth the money."
"The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower."
"There is an additional charge for advanced security features."
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Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 31 reviews while Symantec Secure Web Gateway is ranked 12th in Secure Web Gateways (SWG) with 4 reviews. Cisco Umbrella is rated 8.4, while Symantec Secure Web Gateway is rated 6.8. The top reviewer of Cisco Umbrella writes "Segmenting email and web proxy features stand out but missing pieces leave holes to be filled". On the other hand, the top reviewer of Symantec Secure Web Gateway writes "Quite scalable but it is more complex than it needs to be and would be better with modernized deployment strategies". Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Infoblox Advanced DNS Protection, Prisma SaaS by Palo Alto Networks and Palo Alto Networks DNS Security, whereas Symantec Secure Web Gateway is most compared with Zscaler Internet Access, Forcepoint Secure Web Gateway, iboss, Cisco Web Security Appliance and Akamai Enterprise Threat Protector. See our Cisco Umbrella vs. Symantec Secure Web Gateway report.
See our list of best Secure Web Gateways (SWG) vendors.
We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.