Compare Symantec Secure Web Gateway vs. Zscaler Internet Access

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Most Helpful Review
Find out what your peers are saying about Symantec Secure Web Gateway vs. Zscaler Internet Access and other solutions. Updated: May 2021.
513,091 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The core business of Cisco Umbrella is non-malware. That's all it does: block the malware on the gateway.""The most valuable feature of this solution is its reliability.""Using this solution has meant that we've needed to make fewer firewall changes.""The most valuable feature is that it secures our network against blacklisted or malicious websites.""The most valuable features are the protection against ransomware and phishing.""It will protect, give you more robustness, and faster responses, compared to any firewalls or any of the proxy web servers.""The most valuable feature for us is the DNS-based protection.""It analyzes the domain security helps us implement the securest policy."

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"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations.""In terms of most valuable features, I like the ICAP capability and URL filtering the most.""It is quite scalable. If a user needs to do more deployments, they can just add them.""The most valuable features are the website blocking capability and SSL interception.""It is easy to manage. The graphical user interface is quite easy to navigate, and we don't have any difficulty in using it. It is a good solution."

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"The initial setup was straightforward. The biggest thing for us was to build our own policies. The deployment itself was only a few hours.""The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from websites. Zscaler helps protect against that.""The solution offers a distributed organization to master and to control all of the endpoints.""The most valuable feature is bandwidth control.""Zscaler Web Security protects our users in remote locations from internet threats - even if they are not connected to our network.""The scanning feature is impressive, because they do not introduce a big latency to the traffic.""The security is excellent.""The VPN is valuable, as the whole technology is very different from a traditional VPN."

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Cons
"The solution's technical support is not very good.""Security, overall, can always be improved.""I would like to see DLP integration in the next release of this solution.""Support for multiple domains is important to us.""I would like to see a graphical representation of the entire network.""It would be useful if they had a malware protection engine running inside their own VM.""This solution does not give us full, 360-degree protection.""I would like to see integration with SecurNX in the future."

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"It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic.""Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours.""Difficult and time-consuming to deploy and update.""The interface could be made more user-friendly.""The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor. In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response."

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"In every cloud service in the world, you have multiple upstream internet providers to create diversity so that if one of your providers fails, your network just continues. In South Africa, there is only one upstream provider, and that's not right. That that's a problem.""In terms of usage, here in the GCC, it's still growing a growing market, so the combination of DLP, data leak prevention, to a certain extent is fine. But what it requires is user-based access or role-based access. The solution needs to grow into that, which definitely takes time. There's not an easy way to integrate it, when you have a cloud-based solution.""Zscaler should provide adjacent services, which would be complementary to their current offering that could to be more pragmatic for a customer. For example, if you take Akamai, you get multiple sets of services, all depending on the customer and the strategy and the complexity and the problems. In some areas, they are more varied in terms of coverage.""It also needs better integration with other applications as well. There are some restrictions.""Another thing that I would like to see is if Zscaler could have a separate product for direct access. I looked at a private access solution, but I understand there's a separate product that isn't integrated with this.""I would like to see the ability to choose a pool of IPs for my company, set up rules based on them, and know that those IPs are not used by other companies.""I don't know whether it's Zscaler or not, however, sometimes I can't access my time management. I need to wait and try again a few hours later. Typically, if I let some time pass, I can access it again.""There are a few features that are not compatible with the Azure cloud."

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Pricing and Cost Advice
"There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user.""Our costs were negotiated, and they are okay.""Our licensing fees are on a yearly basis.""Licensing fees are paid on a yearly basis.""Cisco has a model called ELA. With ELA, if you buy the solution you will have the complete security portfolio and you can pay it yearly or after three years, it depends on the contract.""I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month.""Cisco uses subscription models for the pricing and there are three subscription plans.""The licensing part for Umbrella is really flexible."

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"There is an additional charge for advanced security features."

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"Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee.""Our monthly fee is around R3000."

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Questions from the Community
Top Answer: Its simplicity is most valuable. I can install it and get it up and running, and it can be pervasive across my business… more »
Top Answer: It has a reasonable price. It is certainly not as expensive as it used to be. It is in line with other offerings on the… more »
Top Answer: The API is very Cisco orientated, which is absolutely fine if you're using Cisco Firepower and SecureX kind of products… more »
Top Answer: It is easy to manage. The graphical user interface is quite easy to navigate, and we don't have any difficulty in using… more »
Top Answer: The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to… more »
Top Answer: One major use case is to allow internet access for some specific sites for all users without authentication. Normally… more »
Top Answer: The VPN is valuable, as the whole technology is very different from a traditional VPN.
Top Answer: I don't handle billing or payments and therefore don't know the exact pricing of the solution of what exactly our… more »
Top Answer: There are a few features that are not compatible with the Azure cloud. It's not fully compatible with our environment… more »
Popular Comparisons
Also Known As
OpenDNS
Symantec Complete Website Security
ZIA
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Overview

OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

Complete Website Security goes far beyond encryption to deliver protection for websites, data and applications—with 24/7 control that helps to mitigate risk and helps to ensure uninterrupted performance for every website. Multi-layered security and controls make our certificate issuance and authentication processes one of the most rigorous in the industry. Automated management pinpoints certificate and website weaknesses due to unexpected expirations, flawed installations, deprecation and critical vulnerabilities in the event of attacks. Meanwhile, Symantec’s unified security identifies worldwide security vulnerabilities, delivers real-time analytics and helps our customers to protect against damage 24/7. It's why we've become the name people trust.

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering. Delivered in the cloud, Zscaler includes award-winning web security integrated with our robust network security platform that features advanced threat protection, real-time analytics and forensics. You'll get protection across every user, location and device, including laptops, smartphones, tablets and Internet of Things devices.

For more details: 
https://www.zscaler.com/produc...

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Sample Customers
Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
Information Not Available
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Top Industries
REVIEWERS
Financial Services Firm16%
Consumer Goods Company10%
Comms Service Provider10%
Computer Software Company6%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company25%
Financial Services Firm6%
Government5%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company28%
Government6%
Media Company5%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider24%
Financial Services Firm6%
Government5%
Company Size
REVIEWERS
Small Business34%
Midsize Enterprise29%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business10%
Midsize Enterprise23%
Large Enterprise67%
REVIEWERS
Small Business14%
Midsize Enterprise29%
Large Enterprise57%
REVIEWERS
Small Business57%
Large Enterprise43%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise14%
Large Enterprise71%
Find out what your peers are saying about Symantec Secure Web Gateway vs. Zscaler Internet Access and other solutions. Updated: May 2021.
513,091 professionals have used our research since 2012.

Symantec Secure Web Gateway is ranked 7th in Secure Web Gateways with 5 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways with 8 reviews. Symantec Secure Web Gateway is rated 6.8, while Zscaler Internet Access is rated 7.8. The top reviewer of Symantec Secure Web Gateway writes "Quite scalable but it is more complex than it needs to be and would be better with modernized deployment strategies". On the other hand, the top reviewer of Zscaler Internet Access writes "Centralized firewall that protects the whole topography". Symantec Secure Web Gateway is most compared with Forcepoint Secure Web Gateway, iboss, Akamai Enterprise Threat Protector, Cisco Web Security Appliance and Clearswift SECURE Web Gateway, whereas Zscaler Internet Access is most compared with Netskope CASB, Prisma SaaS by Palo Alto Networks, Fortinet FortiGate, Palo Alto Networks WildFire and Microsoft Cloud App Security. See our Symantec Secure Web Gateway vs. Zscaler Internet Access report.

See our list of best Secure Web Gateways vendors.

We monitor all Secure Web Gateways reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.