Compare Symantec Secure Web Gateway vs. Zscaler Internet Access

Symantec Secure Web Gateway is ranked 5th in Web Security Gateways with 5 reviews while Zscaler Internet Access is ranked 2nd in Web Security Gateways with 8 reviews. Symantec Secure Web Gateway is rated 6.6, while Zscaler Internet Access is rated 8.0. The top reviewer of Symantec Secure Web Gateway writes "Quite scalable but it is more complex than it needs to be and would be better with modernized deployment strategies". On the other hand, the top reviewer of Zscaler Internet Access writes "Centralized firewall that protects the whole topography". Symantec Secure Web Gateway is most compared with Cisco Umbrella, Forcepoint Web Security and Akamai Enterprise Threat Protector, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Netskope CASB, Palo Alto Networks WildFire, Prisma SaaS by Palo Alto Networks and McAfee Web Protection. See our Symantec Secure Web Gateway vs. Zscaler Internet Access report.
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Most Helpful Review
Find out what your peers are saying about Symantec Secure Web Gateway vs. Zscaler Internet Access and other solutions. Updated: July 2020.
426,653 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable features are the website blocking capability and SSL interception.It is quite scalable. If a user needs to do more deployments, they can just add them.In terms of most valuable features, I like the ICAP capability and URL filtering the most.It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations.The most valuable feature is the endpoint security.

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The scanning feature is impressive, because they do not introduce a big latency to the traffic.Zscaler Web Security protects our users in remote locations from internet threats - even if they are not connected to our network.The most valuable feature is bandwidth control.The solution offers a distributed organization to master and to control all of the endpoints.The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from websites. Zscaler helps protect against that.The initial setup was straightforward. The biggest thing for us was to build our own policies. The deployment itself was only a few hours.All internet access flows through the Zscaler proxy, regardless of whether people are in office or remote. I have greater control site access and I minimize the number of compromises that we experience to almost none.Whether you are in a hotel somewhere, or in Africa, it does not matter. You will get the Zscaler protection presence anywhere.

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Cons
The interface could be made more user-friendly.Difficult and time-consuming to deploy and update.Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours.It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic.There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am aware that there is a product, a proxy in the cloud but I have compared it with other vendors and I don't find it that powerful. I think the worst thing that we're experiencing is very poor and inadequate technical support. It seems to me that tech support engineers aren't qualified to fulfill their job duties.

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I would like to see the ability to choose a pool of IPs for my company, set up rules based on them, and know that those IPs are not used by other companies.Another thing that I would like to see is if Zscaler could have a separate product for direct access. I looked at a private access solution, but I understand there's a separate product that isn't integrated with this.It also needs better integration with other applications as well. There are some restrictions.Zscaler should provide adjacent services, which would be complementary to their current offering that could to be more pragmatic for a customer. For example, if you take Akamai, you get multiple sets of services, all depending on the customer and the strategy and the complexity and the problems. In some areas, they are more varied in terms of coverage.In terms of usage, here in the GCC, it's still growing a growing market, so the combination of DLP, data leak prevention, to a certain extent is fine. But what it requires is user-based access or role-based access. The solution needs to grow into that, which definitely takes time. There's not an easy way to integrate it, when you have a cloud-based solution.In every cloud service in the world, you have multiple upstream internet providers to create diversity so that if one of your providers fails, your network just continues. In South Africa, there is only one upstream provider, and that's not right. That that's a problem.It needs better integration with other applications. It takes a fair amount of regular activity to apply the by-passes because it is very strict in its restrictions and frequently you have to go in and open things up to allow the workforce to work.The pricing is an issue. It is expensive if you have all of your users in the same location. It is expensive compared to other firewalls on the market.

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Pricing and Cost Advice
There is an additional charge for advanced security features.Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost.

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Our monthly fee is around R3000.Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee.The pricing is an issue. It is expensive compared to other firewalls on the market.

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Ranking
5th
Views
1,511
Comparisons
1,166
Reviews
5
Average Words per Review
574
Avg. Rating
6.6
2nd
Views
31,527
Comparisons
24,128
Reviews
8
Average Words per Review
715
Avg. Rating
8.0
Popular Comparisons
Also Known As
Symantec Complete Website Security ZIA
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Broadcom
Zscaler
Overview

Complete Website Security goes far beyond encryption to deliver protection for websites, data and applications—with 24/7 control that helps to mitigate risk and helps to ensure uninterrupted performance for every website. Multi-layered security and controls make our certificate issuance and authentication processes one of the most rigorous in the industry. Automated management pinpoints certificate and website weaknesses due to unexpected expirations, flawed installations, deprecation and critical vulnerabilities in the event of attacks. Meanwhile, Symantec’s unified security identifies worldwide security vulnerabilities, delivers real-time analytics and helps our customers to protect against damage 24/7. It's why we've become the name people trust.

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering. Delivered in the cloud, Zscaler includes award-winning web security integrated with our robust network security platform that features advanced threat protection, real-time analytics and forensics. You'll get protection across every user, location and device, including laptops, smartphones, tablets and Internet of Things devices.

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Sample Customers
Information Not Available
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Top Industries
VISITORS READING REVIEWS
Software R&D Company30%
Comms Service Provider16%
Healthcare Company8%
Transportation Company6%
VISITORS READING REVIEWS
Software R&D Company34%
Comms Service Provider18%
Government5%
Media Company5%
Find out what your peers are saying about Symantec Secure Web Gateway vs. Zscaler Internet Access and other solutions. Updated: July 2020.
426,653 professionals have used our research since 2012.

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