We performed a comparison between Clarity SM and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"As of late, I really like the BI functions."
"The most valuable features are the requests and incident tracking."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"The UI is very user-friendly."
"Solution is scalable. It does work. We can modify it up better to make it the way we want it to work. We have implemented it for larger and smaller companies."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"I like the integration with other applications or vendors."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The product provides excellent daily reports."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"The interface for the users is a bit old-fashioned and not user-friendly."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."
"The cost of this solution is too high, which is why we're leaving."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"The pricing model is complicated and would be more predictable if it were simplified."
"The solution's private cloud is much too expensive."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"Better integration with other VMware toolsets would be beneficial."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. Clarity SM is rated 7.8, while vRealize Business for Cloud is rated 8.4. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
