We performed a comparison between ControlUp and Nexthink based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."
"ControlUp has an easy installation process."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"The script-based actions have allowed us to extend the core reporting capabilities."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"I like everything about this product."
"The initial setup is very simple."
"I would rate the solution's stability a nine out of ten."
"All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions."
"It is a very stable product with regular security and feature updates."
"With this solution we are able to link issues to automatic actions that will solve the problem."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"The graphical user interface needs to be improved from version to version."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."
"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"The next release could use some improvement in the tools that are provided."
"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."
"They can improve the Nexthink action module."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"It lacks support for IoT and most network equipment."
"It lacks a library for standard EXEs to be named automatically."
"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."
"The initial setup needs technical knowledge."
ControlUp is ranked 4th in Digital Experience Monitoring (DEM) with 9 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews. ControlUp is rated 8.8, while Nexthink is rated 8.6. The top reviewer of ControlUp writes "Great for troubleshooting and reporting with a controller that allows for configuration comparisons". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". ControlUp is most compared with Goliath Performance Monitor, Liquidware Stratusphere UX, eG Enterprise, Login VSI and PRTG Network Monitor, whereas Nexthink is most compared with SysTrack, Alluvio Aternity , Liquidware Stratusphere UX, ConnectWise Automate and Netskope Digital Experience Management. See our ControlUp vs. Nexthink report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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