Nexthink Overview

Nexthink is the #2 ranked solution in our list of top Digital Experience Monitoring tools. It is most often compared to SysTrack: Nexthink vs SysTrack

What is Nexthink?

Nexthink is the leader in digital employee experience management software. The company gives IT leaders unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,000 customers to provide better digital experiences to more than 10 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Nexthink Customers

https://www.nexthink.com/custo...

Nexthink Video

Pricing Advice

What users are saying about Nexthink pricing:
  • "With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
  • "I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
  • "Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

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Anand Boudh
Senior Specialist – EUC Tools at HCL Technologies
Real User
Top 5Leaderboard
Provides analytics for detailed event data, giving us the ability to really drill-down and find defects

What is our primary use case?

The use cases are based on transformation projects. For example, if clients are trying to implement some new deployments in SCCM, they use this solution and we help them with the migration. We are currently helping with a Windows 10 migration. Clients use it for application and system crashes in order to maintain the compliance status for their business applications. On individual machines, we can see the performance and what is going wrong as well as what can be improved in order to enhance the performance of the machine. This is very useful when we get any queries from a VIP user or someone… more »

Pros and Cons

  • "In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."
  • "I would like it if they could put in some patch deployments and compliances."

What other advice do I have?

Whatever you investigate, don't keep it on Nexthink Finder. Only put it on a dashboard so it is always available whenever you want it. If you want to save time and reduce some effort for whatever you are investigating or whenever you create a tag/category, just put it on a dashboard so you can just fetch the data and run with it. It is currently mandatory for our compliance management. If you don't manage the compliance, updating your compliance's baseline threshold, then you might lag behind. This might have an impact on production. After managing the applications, we knew that there was one…
LH
Second Level Support Team Leader at a consultancy with 10,001+ employees
Real User
Top 5
Enables us to implement intelligent hardware refresh purchasing and established a proactive support model

What is our primary use case?

We use Nexthink to give us information on events on end-user laptops. We turn that into several use cases, such as more intelligent hardware refresh purchasing, and we have established a proactive support model. But really, it's about understanding the digital experience by creating a digital experience score and using that score to create a happier and more productive employee base. We're still quite young in that respect, but we're in the process right now of creating a customer experience analytics team, whose job it will be to measure and enhance the digital experience score. We deploy it… more »

Pros and Cons

  • "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."
  • "We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."

What other advice do I have?

Overall, it has helped save us time. You have to make a time investment to get the skills within your organization to make best use of the tool. My recommendation is that if organizations want to take digital experience management seriously, they need to have people in place whose job it is to do that. You do have to make that type of time and financial investment. But we have saved time using Nexthink. We're actually in the process right now of building the team, those dedicated people, around it. We spent the last two to three years doing it as more of a side-of-desk activity. We've managed…