Compare Document360 vs. LiveAgent

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172 views|128 comparisons
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244 views|97 comparisons
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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Use our free recommendation engine to learn which Knowledge Management Software solutions are best for your needs.
441,672 professionals have used our research since 2012.
Ranking
Views
172
Comparisons
128
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
244
Comparisons
97
Reviews
1
Average Words per Review
565
Avg. Rating
8.0
Popular Comparisons
Compared 100% of the time.
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Overview

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.

Benefitting Features of Document360

Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.

  • Simple, efficient, and clear design editor, allowing the user to choose between Markdown and WYSIWYG editor.
  • A real-time preview panel on the editor allows seeing how the published article will look while editing.
  • With the Category Manager, you can easily assign Articles to different Categories, and that you can re-arrange all of the content.
  • Versioning-Product documentation requires version control features, with Document360 you can understand full version history to see what changes were made, by who with time stamp and revert back to any revision.
  • The built-in analytics feature filters data and provides the report to derive actionable data and insights.
  • Intelligent Search- Customers can use the smart instant search for quick help and dynamically look for the most relevant help articles.
  • Good for collaboration among team members unites team to one platform for capturing, sharing, and gaining knowledge.
  • Seamless navigation through articles, adding tags, meta description makes it easy to categorize and search.
  • SEO settings-At document360 you can customize article metadata and add tags to the article for quick search and optimize article title to include more keywords that relate to your product.
  • Document360 integrates with multiple third-party tools, thus making a single place to centralize the tools used by your teams

There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

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Sample Customers
Monday.com, Harvard University, Microsoft, Warner Brothers, Stackify and moreOrange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company93%
Real Estate/Law Firm3%
Comms Service Provider1%
K 12 Educational Company Or School1%
Document360 is ranked 8th in Knowledge Management Software while LiveAgent is ranked 4th in Knowledge Management Software with 1 review. Document360 is rated 0.0, while LiveAgent is rated 8.0. On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Document360 is most compared with Atlassian Confluence, whereas LiveAgent is most compared with .

See our list of best Knowledge Management Software vendors.

We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.