Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.
Document360 also offers an API documentation feature, for developers to create high-quality API docs and stay up-to-date.
Benefitting Features of Document360
Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.
- Simple, efficient, and clear design editor, allowing the user to choose between Markdown and WYSIWYG editor.
- A real-time preview panel on the editor allows seeing how the published article will look while editing.
- With the Category Manager, you can easily assign Articles to different Categories, and that you can re-arrange all of the content.
- Versioning-Product documentation requires version control features, with Document360 you can understand full version history to see what changes were made, by who with time stamp and revert back to any revision.
- The built-in analytics feature filters data and provides the report to derive actionable data and insights.
- Intelligent Search- Customers can use the smart instant search for quick help and dynamically look for the most relevant help articles.
- Good for collaboration among team members unites team to one platform for capturing, sharing, and gaining knowledge.
- Seamless navigation through articles, adding tags, meta description makes it easy to categorize and search.
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SEO settings-At document360 you can customize article metadata and add tags to the article for quick search and optimize article title to include more keywords that relate to your product.
- Document360 integrates with multiple third-party tools, thus making a single place to centralize the tools used by your teams
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Private Hosting options are also available for large Enterprises for more control and security.
There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.
