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Compare Atlassian Confluence vs. Document360

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Atlassian Confluence Logo
8,897 views|7,392 comparisons
Document360 Logo
328 views|237 comparisons
Top Review
Find out what your peers are saying about Atlassian Confluence vs. Document360 and other solutions. Updated: September 2021.
542,721 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"For us, it's free to use. We don't pay any licensing.""When you purchase this solution you get some support.""The issues I have with the pricing are in respect to the add-ons.""The price of the on-premises data center version is too expensive."

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Questions from the Community
Top Answer: It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results.
Top Answer: Well, that´s difficult now. Until the end of 2020, using a self-hosted server, have one of your IT-Admins set it up, costs $10 a year for the 10-Author license. Nowadays? Don´t use it. The price of… more »
Top Answer: Atlassian should rethink its withdrawal of the self-hosted version of the product. They only offer cloud-based service or the "datacenter-edition", which is quite expensive for small companies and… more »
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Ranking
Views
8,897
Comparisons
7,392
Reviews
9
Average Words per Review
640
Rating
8.2
Views
328
Comparisons
237
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Confluence
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Overview

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.

Benefitting Features of Document360

Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.

  • Simple, efficient, and clear design editor, allowing the user to choose between Markdown and WYSIWYG editor.
  • A real-time preview panel on the editor allows seeing how the published article will look while editing.
  • With the Category Manager, you can easily assign Articles to different Categories, and that you can re-arrange all of the content.
  • Versioning-Product documentation requires version control features, with Document360 you can understand full version history to see what changes were made, by who with time stamp and revert back to any revision.
  • The built-in analytics feature filters data and provides the report to derive actionable data and insights.
  • Intelligent Search- Customers can use the smart instant search for quick help and dynamically look for the most relevant help articles.
  • Good for collaboration among team members unites team to one platform for capturing, sharing, and gaining knowledge.
  • Seamless navigation through articles, adding tags, meta description makes it easy to categorize and search.
  • SEO settings-At document360 you can customize article metadata and add tags to the article for quick search and optimize article title to include more keywords that relate to your product.
  • Document360 integrates with multiple third-party tools, thus making a single place to centralize the tools used by your teams

There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.

Offer
Learn more about Atlassian Confluence
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Sample Customers
Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Monday.com, Harvard University, Microsoft, Warner Brothers, Stackify and more
Top Industries
REVIEWERS
Financial Services Firm20%
Cloud Provider12%
Media Company8%
Government8%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider15%
Financial Services Firm10%
Government10%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider29%
Energy/Utilities Company13%
Financial Services Firm7%
Company Size
REVIEWERS
Small Business29%
Midsize Enterprise29%
Large Enterprise43%
No Data Available
Find out what your peers are saying about Atlassian Confluence vs. Document360 and other solutions. Updated: September 2021.
542,721 professionals have used our research since 2012.

Atlassian Confluence is ranked 1st in Knowledge Management Software with 9 reviews while Document360 is ranked 6th in Knowledge Management Software. Atlassian Confluence is rated 8.2, while Document360 is rated 0.0. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, Atlassian Confluence is most compared with Microsoft Teams, Office 365, SharePoint, Zendesk Guide and OpenText Documentum, whereas Document360 is most compared with Zendesk Guide.

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We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.