Compare Atlassian Confluence vs. Document360

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Atlassian Confluence Logo
10,075 views|8,453 comparisons
Document360 Logo
172 views|128 comparisons
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Pricing and Cost Advice
"For us, it's free to use. We don't pay any licensing.""When you purchase this solution you get some support.""The issues I have with the pricing are in respect to the add-ons."

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Questions from the Community
Top Answer: The most valuable features are hyper-linking, the Drawing Tool, and enhanced tables.
Top Answer: The standard table capability is substandard and virtually unusable. However with the "Advanced Tables for Confluence" from Bob Swift, this problem was solved. The standard table functionality does… more »
Top Answer: Our primary use for this solution is EA documentation.
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Ranking
Views
10,075
Comparisons
8,453
Reviews
5
Average Words per Review
422
Avg. Rating
8.8
Views
172
Comparisons
128
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 17% of the time.
Compared 16% of the time.
Compared 5% of the time.
Also Known As
Confluence
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Overview

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease. You can set up an internal knowledge base by gathering institutional knowledge and storing it centrally that can be accessed by the employees across the organization. No that it is limited for internal use, you can also create a public-facing help center and customer service portal. Having a customer-centric knowledge base helps you to improve efficiency of your support team and concentrate only on the queries that require agent attention and FAQs can be supported to self-service portal.

Benefitting Features of Document360

Document360 has the ability to use in multiple Help Centers and customized landing pages to carry your brand.

  • Simple, efficient, and clear design editor, allowing the user to choose between Markdown and WYSIWYG editor.
  • A real-time preview panel on the editor allows seeing how the published article will look while editing.
  • With the Category Manager, you can easily assign Articles to different Categories, and that you can re-arrange all of the content.
  • Versioning-Product documentation requires version control features, with Document360 you can understand full version history to see what changes were made, by who with time stamp and revert back to any revision.
  • The built-in analytics feature filters data and provides the report to derive actionable data and insights.
  • Intelligent Search- Customers can use the smart instant search for quick help and dynamically look for the most relevant help articles.
  • Good for collaboration among team members unites team to one platform for capturing, sharing, and gaining knowledge.
  • Seamless navigation through articles, adding tags, meta description makes it easy to categorize and search.
  • SEO settings-At document360 you can customize article metadata and add tags to the article for quick search and optimize article title to include more keywords that relate to your product.
  • Document360 integrates with multiple third-party tools, thus making a single place to centralize the tools used by your teams

There are many other outstanding features to explore. With Document360 you can build better self-service support for your employees and extend the benefits of the Help Center for your customers.

Offer
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Sample Customers
Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.Monday.com, Harvard University, Microsoft, Warner Brothers, Stackify and more
Top Industries
REVIEWERS
Financial Services Firm20%
Cloud Provider12%
Media Company8%
Government8%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider10%
Government9%
Media Company7%
No Data Available
Atlassian Confluence is ranked 1st in Knowledge Management Software with 10 reviews while Document360 is ranked 8th in Knowledge Management Software. Atlassian Confluence is rated 8.6, while Document360 is rated 0.0. The top reviewer of Atlassian Confluence writes "Good notifications, great third-party add-ons and very stable". On the other hand, Atlassian Confluence is most compared with Microsoft Teams, SharePoint, Office 365, Drupal and Adobe Experience Manager , whereas Document360 is most compared with .

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