We performed a comparison between DX Unified Infrastructure Management and Kaseya IT Center based on real PeerSpot user reviews.
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"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"Monitors the infrastructure asset and also monitors as an IT service."
"Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
"I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment."
"It is reliable when it comes to monitoring."
"You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product."
"We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
"The solution's technical support is good."
"It is a product that is very easy to learn."
"The dashboards need to be improved."
"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."
"I'd also like to see more probes. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice, clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products that we have to develop our own solution for. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time."
"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"Currently lacks a mobile application which would be helpful."
"We would like to see automatic network topology."
"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."
"At times, there is degradation in performance."
"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
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DX Unified Infrastructure Management is ranked 14th in Server Monitoring with 120 reviews while Kaseya IT Center is ranked 21st in Server Monitoring with 3 reviews. DX Unified Infrastructure Management is rated 8.2, while Kaseya IT Center is rated 8.0. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of Kaseya IT Center writes "A tool that helps a user speed up the process of installation and automate certain processes". DX Unified Infrastructure Management is most compared with DX SaaS, DX Spectrum, SCOM, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas Kaseya IT Center is most compared with Tanium.
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