We compared Schneider Electric-APC Smart-UPS VT and Eaton UPS based on our user's reviews in several parameters.
In summary, Schneider Electric-APC Smart-UPS VT users praise its reliability, power capacity, scalability, user-friendly interface, and cost-effectiveness. However, issues with maintenance, software compatibility, noise levels, user interface, and battery lifespan are noted. Meanwhile, Eaton UPS users value its reliability, power backup efficiency, integration, interface, and durability. Suggestions for improvement include enhancing efficiency, power consumption, user interface, durability, reliability, customer support, and adding advanced features.
Features: In terms of valuable features, the Schneider Electric-APC Smart-UPS VT is praised for its reliability, power capacity, scalability, smooth transition during power outages, intuitive management interface, and valuable support. On the other hand, the Eaton UPS is highly regarded for its reliable performance, efficient power backup, seamless integration, intuitive interface, superior durability, consistent operation, uninterrupted power supply, data protection, convenience in system integration, user-friendly interface, and robust build quality.
Pricing and ROI: The Schneider Electric-APC Smart-UPS VT product has been praised for its fair pricing and reasonable setup cost, as well as a seamless licensing process. On the other hand, users have also expressed satisfaction with the affordability and straightforward setup cost of the Eaton UPS product, along with a hassle-free licensing process., The Schneider Electric-APC Smart-UPS VT offers reliable performance and substantial cost savings, with high efficiency and easy scalability. Users appreciate its uninterrupted power delivery and efficient customer support. On the other hand, the Eaton UPS provides a significant ROI with increased power efficiency and reliable performance. Users find it worth the investment due to its high-quality build, durability, and improved power management capabilities.
Room for Improvement: The Schneider Electric-APC Smart-UPS VT can improve in areas such as maintenance requirements, software compatibility, noise levels, user interface, and battery lifespan. In contrast, users suggest that the Eaton UPS could benefit from improved efficiency, power consumption, user interface, durability, reliability, customer support, and advanced features.
Deployment and customer support: The user feedback for Schneider Electric-APC Smart-UPS VT indicates varying duration for deployment and setup, with one user taking three months for deployment and an additional week for setup. Eaton UPS users also reported similar timeframes, but context suggests deployment and setup periods may overlap., Schneider Electric-APC Smart-UPS VT has reliable customer service, as users have commended the assistance and guidance provided by their representatives. Eaton UPS also offers great support with prompt assistance and expertise in issue resolution. Both companies prioritize customer satisfaction.
The summary above is based on 3 interviews we conducted recently with Schneider Electric-APC Smart-UPS VT and Eaton UPS users. To access the review's full transcripts, download our report.
"It's also very important that it's a rack-mountable, three-phase UPS. Some of the equipment we run requires a three-phase, such as HPE BladeSystems and some of the Cisco core devices."
"The technology is reliable."
"VMMS is a good feature. There are multiple charging units inside each UPS. For example, on my 9395 I have three to four charging units and the unit will scale down. Let's say I've got a megawatt of power. If I'm only running 200 Kw I can drop the charging units down and rotate through the charging units to reduce energy. They do all that."
"Our Eaton UPSs help with business continuity. I have a reliable system in place that I know that I can trust."
"It's also very important that the solution is a three-phase UPS. Three-phase cuts down on power usage, which cuts down on our electrical bill, compared to a single-phase product."
"The battery life seems to be pretty good. I don't have a lot of experience with other units of its size, but it does a good job of keeping our unit up."
"The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well."
"The fact that they're reliable and that they notify us whenever the line power drops are the only things we really need. All of our UPS's have been available and up whenever power outages have happened."
"Stability is one of the key points. The durability and lifetime of the product are also notable."
"You can scale it by adding batteries."
"We have not had a lot of issues over the many years we have been using the solution."
"I like it because we don't have any problems."
"If they could reduce the footprint even more, that would be great. And they could always make heat dissipation better."
"When it comes to the power management software portion, that's the part that I haven't really seen or heard a lot about. The dashboards of the UPS's, or the management software, are one area that they could probably improve a little."
"I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility noise. So the utility shows no outages but I've got the UPS switching it in and out of ESS mode."
"Deployment of the product is typical. It's usually a six-week lead-time, which is typical of most equipment. It's not good, but it's just what is expected in the industry."
"The industry is going to a smaller footprint, but that does come at a cost, specifically for battery reserve time, size and density of the system, and BTU generation. Those three areas contribute to the heat generation factor. I think that they've done a really good job. But, when you look across our infrastructure, it's the UPS system that takes up the most space of any of our products."
"They could enhance their software, but overall, it's a good solution."
"Outside of a full-service contract, my only concern is technician availability for repairs. Where we don't have a full-service contract with them, which unfortunately is the larger portion of our equipment from them, we're just like anybody else, waiting for a slot for a technician to arrive."
"The battery life of the older batteries is the only thing that has been our issue up to this point. Luckily, the Cellwatch system that is on there identifies it and notifies us ahead of time when we should get them changed pretty quickly. This may be addressed with the lithium-ion batteries, but it is too early in our ownership of a UPS with a lithium-ion battery to know."
"The duration of the batteries could be much better."
"We have been having some issues with the solutions controller and we are having problems finding spare parts."
"The solution’s pricing could be improved."
"Schneider's vendor, I believe, needs to be more involved with the customer. We have to constantly look for them because they don't come to me. I have to go there, and I don't want to. I don't want to waste time looking for a vendor. We require immediate attention."
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Eaton UPS is ranked 2nd in Data Center Power Solutions while Schneider Electric-APC Smart-UPS VT is ranked 1st in Data Center Power Solutions with 5 reviews. Eaton UPS is rated 9.0, while Schneider Electric-APC Smart-UPS VT is rated 8.4. The top reviewer of Eaton UPS writes "Company value is more than the product. It is their people Eaton's great product and people keep bringing me back". On the other hand, the top reviewer of Schneider Electric-APC Smart-UPS VT writes "Easy to manage, reliable, and worth the price". Eaton UPS is most compared with Liebert NX, Gamatronic Mega Power+, Schneider Electric-APC Symmetra PX, PowerPlug and Tripplite SmartPro, whereas Schneider Electric-APC Smart-UPS VT is most compared with Liebert NX, Emerson Network Power Npower, MGE Galaxy, Tripplite SmartPro and Schneider Electric-APC Symmetra PX. See our Eaton UPS vs. Schneider Electric-APC Smart-UPS VT report.
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