Eaton UPS Reviews

Eaton UPS is the #1 ranked solution of our top Data Center Power Solutions tools. It's rated 4.6 out of 5 stars, and is most commonly compared to Schneider Electric-APC Smart-UPS VT - Eaton UPS vs Schneider Electric-APC Smart-UPS VT

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Bill_Johnson
Real User
VP of Colocation Data Center Operations at H5
Sep 03 2019

What is most valuable?

The most valuable feature is the control. We started with PredictPulse at the very beginning. Eaton could not get it to function properly. We got to a stage where we said… more »

How has it helped my organization?

I've got a critical-load bill from the utility here in Denver which runs about $130,000 monthly. That critical-load ESS mode moves us from 92 percent efficiency in the UPS… more »

What needs improvement?

I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility… more »

What's my experience with pricing, setup cost, and licensing?

The cost per unit, as a rough estimate, is $300,000 per UPS 750-block. The only additional services would be the maintenance we do. I don't know the exact costs of that at… more »

Which solution did I use previously and why did I switch?

I still have two Toshiba 9000 series UPSs in our Phoenix data center. Eaton UPSs are inherently efficient. I replaced Liebert 500 and 600 series UPSs with these. The… more »

What other advice do I have?

You've got to design it well into your system, as with any UPS. The UPS can't do things that the switchgear doesn't give it the availability to do. Also, it's only as good… more »

Which other solutions did I evaluate?

We actually looked at the market and we liked the Eaton UPS from an efficiency standpoint. They were really close to the Mitsubishi or Toshiba UPSs. We talked with both… more »
Ray Parpart
Real User
Director of Data Center Strategy & Operations at University of Chicago
Feb 03 2020

What is most valuable?

The two things that I like are the ESS, its related components, and the bypass sync, which means if there's a problem with the UPS I can mechanically wrap around it without going to static bypass… more »

How has it helped my organization?

Their UPSs do their job. The argument goes that you find out that UPSs fail when you need them. Knowing these units are going to work allows me to sleep at night. I have a proven track record with… more »

What needs improvement?

The biggest improvement I would like to see is the remote monitoring and management. All the interfaces should match. The unit touch screen, Web interface, and other remote options should provide the… more »

What's my experience with pricing, setup cost, and licensing?

When you bid these large units I fin them all within a single-digit percentage point of each other. I can't make a bad decision. It's just what's the right decision at that moment in time? They're all… more »

Which solution did I use previously and why did I switch?

I've have some GE & APC units and I'll tell you the same thing I've told every one of those vendors: When dealing with a product at this caliber, I can't go wrong with any of them. If I buy a… more »

What other advice do I have?

If you're thinking of implementing Eaton, reach out to their customers and then go talk to them. I make myself available to Eaton, nationwide. If they want to see my systems, I'll talk to them. I tell… more »
Learn what your peers think about Eaton UPS. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
438,944 professionals have used our research since 2012.
Real User
IT Manager at a government with 10,001+ employees
Jul 29 2020

What is most valuable?

The online system monitoring is its most valuable feature. The feature set is understanding that if there are any issues, then we get notified instantly throughout the… more »

How has it helped my organization?

In the wintertime, we're subject to a lot of pretty severe weather conditions. We have our UPS system with its battery backup, plus we also have a generator. When you're… more »

What needs improvement?

One issue is we have a sort of U-shaped configuration. That does become a problem where you have hot and cold aisles. Therefore, you potentially could have hot air blowing… more »

What's my experience with pricing, setup cost, and licensing?

It is an expensive technology. The maintenance is expensive. The batteries are expensive. Replacing those batteries is expensive as a capital cost. You have to plan for it… more »

Which solution did I use previously and why did I switch?

Before Eaton, we used a number of different solutions, like Tripplite and APC.

What other advice do I have?

The company is reliable and excellent to work with. I would recommend Eaton. If we have any other projects, it would not even be a question whether we would go with Eaton… more »

Which other solutions did I evaluate?

Eaton's power density is very competitive and very much right where they should be, especially compared with competitive, modular solutions. You want to try and find a… more »
Matt Yorston
Real User
Data Center Manger at a consultancy with 1,001-5,000 employees
Jul 06 2020

What is most valuable?

The most valuable feature is the redundancy built into them. They work. Especially in today's climate, if your data center goes down, a lot of people come knocking at your door because they can't be… more »

How has it helped my organization?

In our organization, we have not only IT equipment in the data center, but we also talk to equipment throughout the world. We are one of the largest research institutions in our field in the world. We… more »

What needs improvement?

We do not use Eaton's remote monitoring, we use StruxureWare. We do use all of Eaton's web interface cards and their SNMP polling, but it's actually going to a Schneider product. Eaton makes something… more »

Which solution did I use previously and why did I switch?

Before Eaton's products we had APC stuff. In terms of the reasons we switched: * capacity for the footprint was one * price was absolutely another * the scalability. Every UPS company makes similar… more »

What other advice do I have?

If it works for your application, go for it. It's a reliable product. The rack-mountable part of this solution is not really applicable for these because ours is a full-cabinet installation. I've… more »

Which other solutions did I evaluate?

We compared APC, Liebert, and Xtreme.
Jim Hicks
Real User
Chief Building Engineer at a computer software company with 10,001+ employees
Aug 22 2019

What is most valuable?

We like the ESS, the Energy Saver System. It saves us on our electrical bill. That's a good feature. There's are two parts to that. By using the ESS, we get a rebate from… more »

How has it helped my organization?

They provide us reliable battery backup. They also provide energy savings that other units may not provide. We have instances all the time where we are glad that we have… more »

What needs improvement?

From a functional standpoint, I don't have any issues. From a communication standpoint, I don't have any issues. Outside of a full-service contract, my only concern is… more »

What's my experience with pricing, setup cost, and licensing?

I usually get the pricing of the overall project when it's complete. I want to say they are around $50,000 to $70,000 depending on the options and the modules that we get… more »

Which solution did I use previously and why did I switch?

The other UPSs we're using are from Eaton's direct competitors, which is Vertiv or Liebert.

What other advice do I have?

We're fairly happy with using Eaton products. I'm confident that if someone says they're going to install Eaton, they're getting a good product, that it's reliable and… more »

Which other solutions did I evaluate?

We try to be fair to both of our vendors that are competitors. We do a 50/50 split. If we do Eaton on one job, maybe we'll do Vertiv on the next job. I don't really have a… more »
David Cantrell
Real User
Director of Engineering at Children's of Alabama
Aug 22 2019

What is most valuable?

We have been able to get the data logs from them, which has helped us in dispelling some rumors (or accusations) that we have bad power by different vendors throughout the… more »

How has it helped my organization?

In our new hospital building, the compressors went bad in one of our MRI units. The vendor who is under maintenance contract for those claimed that the compressor failures… more »

What needs improvement?

The battery life of the older batteries is the only thing that has been our issue up to this point. Luckily, the Cellwatch system that is on there identifies it and… more »

What's my experience with pricing, setup cost, and licensing?

We have a service plan through Eaton. A local vendor, Blackmon Agency, who is a third-party, helps manage it for us. I don't get into it everyday. Our supervisor manages… more »

Which solution did I use previously and why did I switch?

The only other UPS solution that we were using was our GE UPS, which is still in place right now.

What other advice do I have?

I would strongly encourage you to evaluate the Eaton UPS just because of its reliability and ease of maintenance. It has been very reliable for us. The relationship and… more »

Which other solutions did I evaluate?

The design of GE system was the biggest difference, specifically the maintenance bypass system. The way it was designed was very poor. In order to take the UPS off the… more »
Real User
Manager of Engineering and Reliability at a retailer with 10,001+ employees
Jul 23 2020

What is most valuable?

The most valuable feature is that they work. They've been really reliable for us. They come as advertised. There is also a nice network feature that allows us to monitor… more »

How has it helped my organization?

The alternative was to put in a large UPS at a couple of locations, which we didn't have room for. So the Eaton solution made my life a lot nicer. I have found something… more »

What needs improvement?

If they could reduce the footprint even more, that would be great. And they could always make heat dissipation better. But as long as they're reliable and they work, I… more »

What's my experience with pricing, setup cost, and licensing?

The pricing was very fair. That was one of the criteria when we did our evaluation and Eaton had the better price at that time. And what's amazing about it is that I found… more »

Which solution did I use previously and why did I switch?

Prior to having Eaton's BladeUPS in the five locations we have them, one location did not have a UPS, three were new construction, and the fifth one had a UPS, but it was… more »

What other advice do I have?

The greatest thing about them is how easy they go in and start working. My advice would be to follow the installation manual. It's not a hard install, but it's a little… more »

Which other solutions did I evaluate?

I did a comparison when I did the first Eaton and they were by far, not just on footprint, but overall, the better product.
Robby Vann
Real User
Facility Manager at a comms service provider with 5,001-10,000 employees
Aug 22 2019

What is most valuable?

The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well. The touchscreen… more »

How has it helped my organization?

They have saved our organization from downtime. At one point we lost both utility feeds and the UPSs rode us through until the generators kicked on. We then ran on generator for 30 minutes and, after… more »

What's my experience with pricing, setup cost, and licensing?

The Service Plan we have is on a three-year contract.

Which solution did I use previously and why did I switch?

We were using an older style, the 9315s from Eaton. But we've always been using Eaton UPSs for backup power.

What other advice do I have?

If you absolutely do not want to lose power to your computers, your data center, or any piece of your business - if your business has to be running 100 percent of the time - you have to have a UPS in… more »

Which other solutions did I evaluate?

We looked at Liebert, but we liked the Eaton better. They were comparable when it comes to cost. The difference was efficiencies.
See 2 More Eaton UPS Reviews

What is Eaton UPS?

Eaton is a power management company that offers a comprehensive portfolio of UPS backup power, power distribution and power management solutions, which protect you from a host of threats, including power outages, surges and lightning strikes. Eaton’s offerings are designed to deliver superior flexibility, maximum efficiency and unprecedented reliability for network closets, server rooms and data centers of all sizes. Regardless of your industry or business, you can count on Eaton to help you manage the growing demands of your work -- and your life. For more information, visit Eaton.com/backuppower.

Also known as
Eaton Powerware, Powerware 9300 Series
Eaton UPS customers

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