Eaton UPS Reviews

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Ray Parpart
Real User
Director of Data Center Strategy & Operations at University of Chicago
Sep 04 2019

What is most valuable?

The two things that I like are the ESS, its related components, and the bypass sync, which means if there's a problem with the UPS I can mechanically wrap around it without going to static bypass… more»

How has it helped my organization?

Their UPSs do their job. The argument goes that you find out that UPSs fail when you need them. Knowing that these are going work allows me to sleep at night. I have a proven track record with them… more»

What needs improvement?

The biggest improvement that I would like to see, that I have expressed to Eaton, is the remote management. All the interfaces should match. They're developed out of different groups, but to me, they… more»

What's my experience with pricing, setup cost, and licensing?

When you bid them out, they're all within a single-digit percentage point of each other. I can't make a bad decision. It's just what's the right decision at that moment in time? They're all… more»

If you previously used a different solution, which one did you use and why did you switch?

I've got some GE units and I've got some APC units and I'll tell you the same thing I've told every one of those vendors - the VPs of those companies: When I'm dealing with a product at this caliber… more»

What other advice do I have?

If you're thinking of implementing Eaton, have them reach out to their customers and then go talk to their customers. I make myself available to Eaton, nationwide. If they want someone to see my… more»
Bill_Johnson
Real User
VP of Colocation Data Center Operations at H5
Sep 03 2019

What is most valuable?

The most valuable feature is the control. We started with PredictPulse at the very beginning. Eaton could not get it to function properly. We got to a stage where we said… more»

How has it helped my organization?

I've got a critical-load bill from the utility here in Denver which runs about $130,000 monthly. That critical-load ESS mode moves us from 92 percent efficiency in the UPS… more»

What needs improvement?

I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility… more»

What's my experience with pricing, setup cost, and licensing?

The cost per unit, as a rough estimate, is $300,000 per UPS 750-block. The only additional services would be the maintenance we do. I don't know the exact costs of that at… more»

If you previously used a different solution, which one did you use and why did you switch?

I still have two Toshiba 9000 series UPSs in our Phoenix data center. Eaton UPSs are inherently efficient. I replaced Liebert 500 and 600 series UPSs with these. The… more»

What other advice do I have?

You've got to design it well into your system, as with any UPS. The UPS can't do things that the switchgear doesn't give it the availability to do. Also, it's only as good… more»

Which other solutions did I evaluate?

We actually looked at the market and we liked the Eaton UPS from an efficiency standpoint. They were really close to the Mitsubishi or Toshiba UPSs. We talked with both… more»
Jim Hicks
Real User
Chief Building Engineer at a software R&D company with 10,001+ employees
Aug 22 2019

What is most valuable?

We like the ESS, the Energy Saver System. It saves us on our electrical bill. That's a good feature. There's are two parts to that. By using the ESS, we get a rebate from… more»

How has it helped my organization?

They provide us reliable battery backup. They also provide energy savings that other units may not provide. We have instances all the time where we are glad that we have… more»

What needs improvement?

From a functional standpoint, I don't have any issues. From a communication standpoint, I don't have any issues. Outside of a full-service contract, my only concern is… more»

What's my experience with pricing, setup cost, and licensing?

I usually get the pricing of the overall project when it's complete. I want to say they are around $50,000 to $70,000 depending on the options and the modules that we get… more»

If you previously used a different solution, which one did you use and why did you switch?

The other UPSs we're using are from Eaton's direct competitors, which is Vertiv or Liebert.

What other advice do I have?

We're fairly happy with using Eaton products. I'm confident that if someone says they're going to install Eaton, they're getting a good product, that it's reliable and… more»

Which other solutions did I evaluate?

We try to be fair to both of our vendors that are competitors. We do a 50/50 split. If we do Eaton on one job, maybe we'll do Vertiv on the next job. I don't really have a… more»
David Cantrell
Real User
Director of Engineering at Children's of Alabama
Aug 22 2019

What is most valuable?

We have been able to get the data logs from them, which has helped us in dispelling some rumors (or accusations) that we have bad power by different vendors throughout the… more»

How has it helped my organization?

In our new hospital building, the compressors went bad in one of our MRI units. The vendor who is under maintenance contract for those claimed that the compressor failures… more»

What needs improvement?

The battery life of the older batteries is the only thing that has been our issue up to this point. Luckily, the Cellwatch system that is on there identifies it and… more»

What's my experience with pricing, setup cost, and licensing?

We have a service plan through Eaton. A local vendor, Blackmon Agency, who is a third-party, helps manage it for us. I don't get into it everyday. Our supervisor manages… more»

If you previously used a different solution, which one did you use and why did you switch?

The only other UPS solution that we were using was our GE UPS, which is still in place right now.

What other advice do I have?

I would strongly encourage you to evaluate the Eaton UPS just because of its reliability and ease of maintenance. It has been very reliable for us. The relationship and… more»

Which other solutions did I evaluate?

The design of GE system was the biggest difference, specifically the maintenance bypass system. The way it was designed was very poor. In order to take the UPS off the… more»
Robby Vann
Real User
Facility Manager at a comms service provider with 5,001-10,000 employees
Aug 22 2019

What is most valuable?

The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well. The touchscreen… more»

How has it helped my organization?

They have saved our organization from downtime. At one point we lost both utility feeds and the UPSs rode us through until the generators kicked on. We then ran on generator for 30 minutes and, after… more»

What's my experience with pricing, setup cost, and licensing?

The Service Plan we have is on a three-year contract.

If you previously used a different solution, which one did you use and why did you switch?

We were using an older style, the 9315s from Eaton. But we've always been using Eaton UPSs for backup power.

What other advice do I have?

If you absolutely do not want to lose power to your computers, your data center, or any piece of your business - if your business has to be running 100 percent of the time - you have to have a UPS in… more»

Which other solutions did I evaluate?

We looked at Liebert, but we liked the Eaton better. They were comparable when it comes to cost. The difference was efficiencies.
Real User
VP Computer Operations at a financial services firm with 1,001-5,000 employees
Aug 25 2019

What is most valuable?

It lets us know about any issues with the power. It is very sensitive to any surges or sags in power. We receive those messages and know when they are happening.

How has it helped my organization?

We have not had any outages or downtime using this UPS. It has kept us from having any outages.

What needs improvement?

I would like to see there is a little more clarity on what the issue is on the notifications that we receive. This would make it easier for us. What we have to do now is… more»

What's my experience with pricing, setup cost, and licensing?

I have a maintenance contract with Eaton, which has been very good. The notifications that we receive, we use email to my team, and they work well.

If you previously used a different solution, which one did you use and why did you switch?

We previously used GE. We switched to Eaton because we didn't have the best experience with GE. We had issues with their equipment, such as a failure.

What other advice do I have?

Take a good hard look at it. I don't think you will find another UPS that is more reliable than theirs. I have been very happy with it. It is an improvement over the other… more»

Which other solutions did I evaluate?

We also evaluated Liebert, Schneider, and APC. Liebert was a good alternative. Back when I started my career, we had a Liebert UPS in one of our data centers. It was very… more»
Keith Collom
Consultant
Smart Infrastructure Consultant BAS at Kaiser Permanente
Aug 22 2019

What is most valuable?

The monthly reporting is one of the most valuable features. It gives us an overview of the last month of its operation and we can see trends that are showing improvements or where availability and performance are decreasing. The visibility… more»

How has it helped my organization?

We had an air conditioning problem, and we had no monitoring on that equipment. The PredictPulse alerted us that the room was too hot and we were able to solve the problem before it damaged our UPS. It saved our company from having… more»

If you previously used a different solution, which one did you use and why did you switch?

We have different vendors for UPS. We have three or four. But Eaton is our standard, currently, because of the reliability and the reputation of the company and the product.

What other advice do I have?

My advice would be to have a good consultant who understands your power needs and the amount of downtime that is acceptable. The biggest lesson we've learned from using Eaton products is their reliability. It's there when you need it. I… more»

Which other solutions did I evaluate?

We evaluated Schneider and Liebert.

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Eaton UPS Questions

What is Eaton UPS?

Eaton is a power management company that offers a comprehensive portfolio of UPS backup power, power distribution and power management solutions, which protect you from a host of threats, including power outages, surges and lightning strikes. Eaton’s offerings are designed to deliver superior flexibility, maximum efficiency and unprecedented reliability for network closets, server rooms and data centers of all sizes. Regardless of your industry or business, you can count on Eaton to help you manage the growing demands of your work -- and your life. For more information, visit Eaton.com/backuppower.

Also known as
Eaton Powerware, Powerware 9300 Series
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