Compare Everest Service Manager vs. Hornbill Systems Supportworks

Everest Service Manager is ranked 30th in IT Service Management (ITSM) while Hornbill Systems Supportworks is ranked 18th in IT Service Management (ITSM) with 1 review. Everest Service Manager is rated 0, while Hornbill Systems Supportworks is rated 6.0. On the other hand, the top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". Everest Service Manager is most compared with JIRA Service Desk, whereas Hornbill Systems Supportworks is most compared with ServiceNow and JIRA Service Desk.
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Pricing and Cost Advice
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Our organization pays about $40,000 annually. There are ongoing consultancy costs and if we want to change anything, we're charged a day rate. Other than that, there are no other extra costs involved in working with the solution.

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Ranking
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76
Comparisons
32
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0
Average Words per Review
0
Avg. Rating
N/A
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249
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190
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1
Average Words per Review
691
Avg. Rating
6.0
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Also Known As
Supportworks
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EverestIMS
Hornbill Systems
Overview

EverestIMS Technologies Pvt Ltd (Everest), is an Indian software product company. With a rich market experience in the I&O space, the company has built a widespread presence across the country through its product portfolio. Having a mixed team of industry veterans in its management board, the company's vision is to satisfy the dynamic requirements of varied organizations by providing them with modern-day tech-savvy IT tools, and to become an efficient enabler in the digital ecosystem. The organization specializes in providing integrated IT solutions to empower corporations and enterprises for the delivery of enhanced services to their end-users. Under the brand name of "Everest" the company have 3 distinct products namely – Everest IMS (Unified IT Infrastructure Management Suite for Networking and IT - both IP & Non-IP based Devices), Everest SM (An ITIL based Service Management tool), and Everest IoTMS (Monitoring and Management Suite for IoT & SCADA devices).

Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.
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Sample Customers
Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telcoAylesbury Vale District Council
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in IT Service Management (ITSM). Updated: February 2020.
406,607 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.