We performed a comparison between Freshservice and Nutanix Cloud Manager (NCM) based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"There is a nice user interface."
"The solution’s timely automated triggers increase our IT team’s productivity."
"The overall functionality of the product is excellent."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"The best part of it is that when you use the product, there's no secret proprietary magic that you experience as a user. The real genius is under the covers, so it makes the user experience very straightforward and easy. It's a wonderful solution to teach partners about. The ease of use is something a lot of suppliers talk about, but Nutanix does it better than anyone else."
"It is interesting to me how Nutanix manages hyperconvergence, the possible failures that can occur in the platform migrating machine machines to nodes without problems while solving the failed node, but without a doubt prism is the feature that I value the most since I can manage and monitor everything in a single tool, giving me simplicity, statistics, states of equipment resources, alerts, updates in a single click, migrate equipment nodes manually or automatically."
"One of the solution's greatest strengths is its "Single pane of glass" feature, which allows users to access all pertinent data in one location immediately upon logging in. Additionally, the solution's ease of deployment and mobility are notable aspects that I personally find appealing."
"It is a scalable solution."
"It is easy to access. Since it is web-based, you just punch in the API and it gives you all the servers in the company. The solution has helped optimize database performances."
"The solution's support for scripts... has reduced the man-hours it takes to deploy and support applications because we don't have to rewrite all the scripts."
"It offers high availability and consistency."
"The self-service capabilities allow us to orchestrate our deployments without writing code, and they also use artificial intelligence to improve our security posture."
"We'd like better integration with other products."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"Not integrated with Google."
"The round robin ticketing feature that they have is not ideal."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"It's hard to interact directly with the users themselves."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"Freshservice could improve the integration with Microsoft Outlook."
"I consider it a very complete platform, for now, I believe it is very good. It could be advanced and more updated over time. I would like to see updates like the creation of basic applications for monitoring through tables, telephones, external updates, sending manuals, or informational brochures by mail to go hand in hand with the platform and its updates."
"The one thing I wish it had was that it worked more closely and more cleanly with custom data inputs, which I know is a lot to ask."
"The flow and management capabilities of the platform could be improved to handle additional features and functionalities, especially since the company currently uses some other solutions from a competitor."
"They should include more use cases for automation in administering the environment."
"I cannot say Calm is providing centralized control of all our applications because we have some legacy systems. We have IBM iSeries, which is another technology. But with Calm we can centralize all our x86 machines."
"In this solution, it is difficult to organize the VM folders and subfolders."
"We have had our fair share of issues while upgrading early on, but the process now is working flawlessly."
"In the next release, I would like to see more cloud providers like Micro BH or local providers."
Freshservice is ranked 14th in Cloud Management with 29 reviews while Nutanix Cloud Manager (NCM) is ranked 3rd in Cloud Management with 72 reviews. Freshservice is rated 8.0, while Nutanix Cloud Manager (NCM) is rated 8.8. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Nutanix Cloud Manager (NCM) writes "An intuitive and easy-to-learn product that saves cost and time". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Nutanix Cloud Manager (NCM) is most compared with vCloud Director, Morpheus, Nutanix Cloud Infrastructure (NCI), VMware Aria Operations and Nutanix Prism. See our Freshservice vs. Nutanix Cloud Manager (NCM) report.
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