Compare Freshservice vs. Provance IT Asset Management Pack

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Find out what your peers are saying about ServiceNow, Device42, BMC and others in IT Asset Management. Updated: January 2021.
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Quotes From Members

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Pricing and Cost Advice
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

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457,459 professionals have used our research since 2012.
Ranking
4th
out of 39 in IT Asset Management
Views
1,824
Comparisons
1,336
Reviews
2
Average Words per Review
855
Rating
8.5
22nd
out of 39 in IT Asset Management
Views
209
Comparisons
164
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 39% of the time.
Compared 9% of the time.
Compared 6% of the time.
Also Known As
FlintIT Asset Management Pack
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Freshworks
Provance
Overview

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Provance IT Asset Management is a process management pack that runs within Microsoft System Center - Service Manager (SCSM) to provide Software and IT Asset Management.  The supplemental capability provided by Provance IT Asset Management allows Microsoft System Center customers to take control of IT costs, improve IT Service Management efficiency and reduce security and compliance risks. It extends the Microsoft Server and Cloud Platform with additional functionality to manage the financial, contractual and organizational information necessary to support Software Asset Management, License Compliance, IT Asset Life Cycle Management, and more cost-effective and efficient IT Service Management.
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Learn more about Freshservice
Learn more about Provance IT Asset Management Pack
Sample Customers
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto TransportPakistan Petroleum, Curtin University, First Wind, Grant Thornton France
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider19%
Media Company10%
Healthcare Company7%
No Data Available
Company Size
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
No Data Available
Find out what your peers are saying about ServiceNow, Device42, BMC and others in IT Asset Management. Updated: January 2021.
457,459 professionals have used our research since 2012.

Freshservice is ranked 4th in IT Asset Management with 2 reviews while Provance IT Asset Management Pack is ranked 22nd in IT Asset Management. Freshservice is rated 8.6, while Provance IT Asset Management Pack is rated 0.0. The top reviewer of Freshservice writes "Easy to use and implement with a good user interface". On the other hand, Freshservice is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus and Freshdesk, whereas Provance IT Asset Management Pack is most compared with ServiceNow.

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