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Genesys PureConnect vs Masergy Cloud Contact Center comparison

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Genesys PureConnect

Read 1 Genesys PureConnect review
968 views|860 comparisons
100% willing to recommend
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Masergy Cloud Contact Center

21 views|15 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Workforce Engagement Management
March 2024
Executive Summary

We performed a comparison between Genesys PureConnect and Masergy Cloud Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: March 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Mohamed-Saber
Provides great functionality
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Earn 20 points

Ranking
3rd
out of 33 in Workforce Engagement Management
Views
968
Comparisons
860
Reviews
1
Average Words per Review
192
Rating
9.0
28th
out of 36 in Contact Center Platforms
Views
21
Comparisons
15
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Genesys
Masergy
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Essen Health Care, Eurostar
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available
Buyer's Guide
Workforce Engagement Management
March 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
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768,740 professionals have used our research since 2012.

Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review while Masergy Cloud Contact Center is ranked 28th in Contact Center Platforms. Genesys PureConnect is rated 9.0, while Masergy Cloud Contact Center is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Masergy Cloud Contact Center is most compared with .

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.