We performed a comparison between HaloITSM and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The product’s UI is very good."
"The most valuable aspect is that is is codeless."
"Allows customized processes for our service contracts."
"The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems."
"Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good."
"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"It scales well."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"A good organizational tool."
"The automation feature in JIRA Service Management is beneficial, and that's yet to be available in ServiceNow. ServiceNow doesn't have the flexibility to automate processes."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"The product does not have its own orchestration engine."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"JSM's ability to handle large volumes of emails isn't great."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"The pricing could be better."
"SaaS version for large organizations (more than 2000 users) is not available."
"Lacks an interface where the customer can report issues."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
HaloITSM is ranked 15th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. HaloITSM is rated 9.0, while JIRA Service Management is rated 8.2. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". HaloITSM is most compared with ServiceNow, Freshservice and NinjaOne, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and ConnectWise PSA. See our HaloITSM vs. JIRA Service Management report.
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