We performed a comparison between HaloITSM and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable aspect is that is is codeless."
"The product’s UI is very good."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The workflow capability for easy setup is powerful."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"It allows us to filter the data, create graphs, and get detailed reports."
"The look and feel is a valuable benefit for adoption."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"Easy to integrate with third-party applications."
"The workflow makes things extremely efficient and it improves effectiveness."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"The product does not have its own orchestration engine."
"The solution should offer better security when it comes to storing data."
"They could improve license management, particularly when integrating different applications or toolsets."
"Very expensive."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
HaloITSM is ranked 15th in IT Service Management (ITSM) with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. HaloITSM is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HaloITSM is most compared with JIRA Service Management, Freshservice and NinjaOne, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our HaloITSM vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
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