Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees
Real User
Top 20
2023-04-06T08:44:00Z
Apr 6, 2023
The solution's integration part needs to improve. So, it should be allowed to integrate with other monitoring systems like OPManager or similar tools in the market. In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need.
Find out what your peers are saying about Halo Service Solutions, Freshworks, ServiceNow and others in IT Service Management (ITSM). Updated: April 2024.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
The product does not have its own orchestration engine. If someone is looking for orchestration, they must look for an external tool.
The solution's integration part needs to improve. So, it should be allowed to integrate with other monitoring systems like OPManager or similar tools in the market. In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need.
There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap.