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HubSpot CRM vs Kustomer comparison

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HubSpot Logo

HubSpot CRM

Read 35 HubSpot CRM reviews
1,018 views|643 comparisons
97% willing to recommend
Kustomer Logo

Kustomer

118 views|93 comparisons
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between HubSpot CRM and Kustomer based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM.
To learn more, read our detailed CRM Report (Updated: March 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Andrew Royal
Helps in client and workflow management but needs to have a better scoring feature
HubSpot CRM helps in workflow management and understanding who your contacts are.
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "HubSpot CRM is affordable."
  • "I do not recall the particulars of the licensing fees."
  • "HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."
  • "There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."
  • "There is a cost for the solution. However, I am not aware of the price."
  • "Pricing is based on the number of users."
  • "The price of HubSpot CRM is expensive."
  • "The cost of HubSpot CRM is less than the cost of Freshsales."

    • More HubSpot CRM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about HubSpot CRM?
    Top Answer:The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID.
    Read all 23 answers   →
    What is your experience regarding pricing and costs for HubSpot CRM?
    Top Answer:We pay a subscription fee for the product.
    Read all 15 answers   →
    What is your primary use case for HubSpot CRM?
    Top Answer:Our goal was to get the accuracy of data and process it. So, we have integrated a bunch of things so that the accuracy of the data can be increased once the impact ratio of the data is increased. We… more »
    Read all 20 answers   →
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    Earn 20 points

    Ranking
    9th
    out of 169 in CRM
    Views
    1,018
    Comparisons
    643
    Reviews
    30
    Average Words per Review
    426
    Rating
    8.2
    53rd
    out of 169 in CRM
    Views
    118
    Comparisons
    93
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Attio logo
    Attio vs. HubSpot CRM
    Compared 31% of the time.
    Odoo logo
    Odoo vs. HubSpot CRM
    Compared 16% of the time.
    Bitrix24 logo
    Bitrix24 vs. HubSpot CRM
    Compared 15% of the time.
    Acumatica logo
    Acumatica vs. HubSpot CRM
    Compared 11% of the time.
    monday.com logo
    monday.com vs. HubSpot CRM
    Compared 9% of the time.
    More HubSpot CRM Competitors   →
    Zendesk logo
    Zendesk vs. Kustomer
    Compared 100% of the time.
    More Kustomer Competitors   →
    Learn More
    HubSpot
    Kustomer
    Overview

    HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management. 

    With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes. 

    Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

    Kustomer is a powerful Customer Experience platform focused on your customer. Our platform brings together everything you need to serve your customers better in one easy-to-use place. ... Conversations – The communications with customers via email, chat, txt, and soon social channels.

    Sample Customers
    digimind, easyrecrue, software2, subaru, suzuki
    Glovo, Nuts.com, ThirdLove, The Farmer’s Dog, HopSkipDrive, PieSync, UNTUCKit, Priority Bicycles, SmugMug, Away, Paddle, Bulletproof, Anomalie, ring, Glossier., BIRKENSTOCK
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Manufacturing Company12%
    Marketing Services Firm12%
    Financial Services Firm12%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Government9%
    Healthcare Company9%
    Financial Services Firm8%
    No Data Available
    Company Size
    REVIEWERS
    Small Business68%
    Midsize Enterprise13%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business42%
    Midsize Enterprise15%
    Large Enterprise43%
    No Data Available
    Buyer's Guide
    CRM
    March 2024
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    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
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    768,740 professionals have used our research since 2012.

    HubSpot CRM is ranked 9th in CRM with 35 reviews while Kustomer is ranked 53rd in CRM. HubSpot CRM is rated 8.2, while Kustomer is rated 0.0. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and monday.com, whereas Kustomer is most compared with Zendesk.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.