We compared HubSpot CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."
"The ease of having everything in one place is valuable."
"The solution is easy to use and easy to implement."
"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."
"The reporting is very flexible."
"The setup is very easy."
"Stability-wise, I rate the solution a ten out of ten."
"The ability to track revenue and complete forecasting has been the most valuable feature."
"I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload."
"The power of the dashboard that the solution gives you means you can do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming quarters."
"The ability to assign members to tasks and then have them update the status on them and even ask related questions under the task has been very helpful."
"Subitems really help me stay organized when a project has more than one piece."
"The filters are extremely useful."
"Shareable boards with external partners and a couple of automations are valuable. I also like the simplicity or the clarity of the platform, and how it's a one-stop shop for everything rather than having multiple spreadsheets and folders."
"The sub-items have been incredibly helpful."
"We use less paper thanks to this product."
"The pricing could improve."
"The solution's email capabilities could be improved."
"This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it."
"HubSpot CRM could improve in integration with other solutions."
"This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules."
"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"The product is not very scalable."
"They have glitches every once in a while that will put employers in a position to not be able to use the platform."
"A little more customization on the UI would be good."
"It would be ideal if Monday.com had this feature within itself, for example, if an input PDF or image was within it, then with one click the person can review it within Monday.com without going to different software."
"It would be beneficial to consider incorporating features that enhance the platform's customization capabilities in the next release."
"I have just started to use this solution, and there are no new features that I need at this time, but it could be more user-friendly."
"Timetracking should be a little more powerful."
"A new feature that we would love is the ability to create custom reports from our workspaces."
"Monday could be improved if it could be linked with Google Calendar."
HubSpot CRM is ranked 9th in CRM with 35 reviews while monday.com is ranked 1st in CRM with 222 reviews. HubSpot CRM is rated 8.2, while monday.com is rated 9.4. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and Pega CRM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project. See our HubSpot CRM vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
