We performed a comparison between IBM Application Performance Management and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"It's easy to use."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"I would rate the scalability an eight out of ten."
"The initial setup was straightforward and took minimal effort."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The solution is quite stable."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"It allows the restriction of privileges and control of users."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"It offers helpful user metrics so we can learn more about the user experience."
"The most valuable features are the dashboards and tracing."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
"The demo that was provided to us is not working very well. At times, there are errors."
"Technical support can be slow and needs improvement."
"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"The stability is not great and should be better."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"I would like an infrastructure network that provides real-time views, showing the issues."
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IBM Application Performance Management is ranked 52nd in Application Performance Monitoring (APM) and Observability with 7 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. IBM Application Performance Management is rated 6.4, while New Relic is rated 8.6. The top reviewer of IBM Application Performance Management writes "A multi-functional solution but has poor stability and performance-related issues". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". IBM Application Performance Management is most compared with Instana Dynamic APM, Dynatrace, BMC Compuware Strobe, IBM Tivoli Composite Application Manager and AppDynamics, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our IBM Application Performance Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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