Compare Kayako vs. ManageEngine SupportCenter Plus

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
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Pricing and Cost Advice
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"The licensing fees depend on different criteria, including options and sizing.""ManageEngine products will always be the lowest cost in category as that is part of their business model."

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Top Answer: We have found the reporting in this product to be very useful.
Top Answer: The licensing fees depend on different criteria, including options and sizing.
Top Answer: I would like to see some kind of project management or portfolio management in a future version.
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
16th
out of 52 in Help Desk Software
Views
183
Comparisons
154
Reviews
4
Average Words per Review
634
Avg. Rating
7.8
Popular Comparisons
Compared 70% of the time.
Compared 30% of the time.
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Kayako
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ManageEngine
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

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Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityBrickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,517 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while ManageEngine SupportCenter Plus is ranked 16th in Help Desk Software with 4 reviews. Kayako is rated 0.0, while ManageEngine SupportCenter Plus is rated 7.8. On the other hand, the top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas ManageEngine SupportCenter Plus is most compared with Dameware Remote Support, ManageEngine ServiceDesk Plus and ServiceNow.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.