ManageEngine SupportCenter Plus Pros and Cons

The product is very scalable and stable when used as a help desk once it is built out.

The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.

The most valuable features are the ITIL compliance and billing.

We have found the reporting in this product to be very useful.

The product is very difficult to use and configure and requires specialists.

The business model for the company is to sell low and charge for customization, education or expertise.

The tech support is terrible and that seems to be a part of their business plan.

They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately.

There is no cloud-based version and it would be helpful if it were available.

I would like to see some kind of project management or portfolio management in a future version.