ManageEngine SupportCenter Plus Pros and Cons

ManageEngine SupportCenter Plus Pros

reviewer1384470
IT Support Engineer at a tech services company with 201-500 employees
The product is very scalable and stable when used as a help desk once it is built out.
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Alexia Christofi
Managing Director at CYSOFT
The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.
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reviewer1145613
Pre-Sales Engineer at a tech services company with 11-50 employees
The most valuable features are the ITIL compliance and billing.
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Find out what your peers are saying about ManageEngine, ServiceNow, Ivanti and others in Help Desk Software. Updated: December 2020.
455,108 professionals have used our research since 2012.
reviewer1282941
Head of Information Technology and Systems at a consumer goods company with 1,001-5,000 employees
We have found the reporting in this product to be very useful.
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ManageEngine SupportCenter Plus Cons

reviewer1384470
IT Support Engineer at a tech services company with 201-500 employees
The product is very difficult to use and configure and requires specialists.
The business model for the company is to sell low and charge for customization, education or expertise.
The tech support is terrible and that seems to be a part of their business plan.
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Alexia Christofi
Managing Director at CYSOFT
They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately.
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reviewer1145613
Pre-Sales Engineer at a tech services company with 11-50 employees
There is no cloud-based version and it would be helpful if it were available.
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Find out what your peers are saying about ManageEngine, ServiceNow, Ivanti and others in Help Desk Software. Updated: December 2020.
455,108 professionals have used our research since 2012.
reviewer1282941
Head of Information Technology and Systems at a consumer goods company with 1,001-5,000 employees
I would like to see some kind of project management or portfolio management in a future version.
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Find out what your peers are saying about ManageEngine, ServiceNow, Ivanti and others in Help Desk Software. Updated: December 2020.
455,108 professionals have used our research since 2012.