ManageEngine SupportCenter Plus Reviews

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Real User
Pre-Sales Engineer at a tech services company with 11-50 employees
Nov 23 2019

What is most valuable?

The most valuable features are the ITIL compliance and billing. You can record the hourly rate and how much time is spent on each ticket, along with the technician that worked on it. All of the ManageEngine products have mobile… more»

What needs improvement?

There is no cloud-based version and it would be helpful if it were available. Insurance and banking features need to be improved.

What's my experience with pricing, setup cost, and licensing?

The licensing fees depend on different criteria, including options and sizing.

What other advice do I have?

I would rate this solution an eight out of ten.

Which other solutions did I evaluate?

I evaluated Freshservice and I found ManageEngine to be better for customers who want a simpler interface.
Real User
Head of Information Technology and Systems at a Consumer Goods with 1,001-5,000 employees
Feb 23 2020

What do you think of ManageEngine SupportCenter Plus?

What is our primary use case?

We are currently using the 2014 version of the product. We use ManageEngine SupportCenter Plus to handle issues, incident management, and demand management.

What is most valuable?

We have found the reporting in this product to be very useful. Also, the configuration is very easy.

What needs improvement?

I would like to see some kind of project management or portfolio management in a future version.

For how long have I used the solution?

We have been using ManageEngine Support Center Plus for about five years.

What do I think about the stability of the solution?

ManageEngine SupportCenter Plus is a very stable product.

How are customer service and technical support?

Their technical support has been very helpful and is very good.

How was

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User Assessments By Topic About ManageEngine SupportCenter Plus

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ManageEngine SupportCenter Plus Questions

What is ManageEngine SupportCenter Plus?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine SupportCenter Plus customers

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

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