ManageEngine SupportCenter Plus Competitors and Alternatives

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Read reviews of ManageEngine SupportCenter Plus competitors and alternatives

Adnan Naseem
Consultant
Jr Software Consultant at a tech services company with 201-500 employees
Feb 19 2020

What is most valuable?

The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips. The solution offers the best ticketing incident regiment as well.

What needs improvement?

The solution's technical support is in need of a lot of improvement. The pricing of the solution is quite high. It would be ideal if they could adjust it to make it more affordable. The fees on our management engine, in particular, are… more »

What's my experience with pricing, setup cost, and licensing?

The solution is costly. I'm not sure of the exact costs, however. I'm sure that the solution is more expensive than competitors such as ManageEngine.

What other advice do I have?

I'd warn others that when it comes to implementing Remedyforce, they should be aware there may be fees involved. I'd rate the solution seven out of ten. If they had better documentation and better technical support, I would rate them… more »

Which other solutions did I evaluate?

I'm unsure if we evaluated another solution before choosing this one.
Basem Ismail
Real User
Associate Solutions Architect at a tech services company with 51-200 employees
Mar 16 2020

What is most valuable?

The most requested feature from our customers is the helpdesk ticketing system.

What needs improvement?

There is some difficulty when it comes to deploying this solution. The user interface needs to be improved. One of our customers has complained to say that the workflow needs to be more customizable.

Which solution did I use previously and why did I switch?

We also have experience with Ivanti and it is the clear winner if we compare these two. It does not have the same difficulties with deployment and the user interface is better.

What other advice do I have?

Some of our customers prefer an on-premises solution but the majority are deployed in a hybrid environment using Azure cloud. This is a solution that I would recommend for people who need only the basic features and do not require much customization. Otherwise, I would suggest a solution like Ivanti… more »
Get our free report covering SolarWinds, ManageEngine, ServiceNow, and other competitors of ManageEngine SupportCenter Plus. Updated: October 2020.
441,850 professionals have used our research since 2012.