We performed a comparison between ManageEngine Applications Manager and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ManageEngine Applications Manager's installation is pretty easy."
"ITSM is a valuable feature, it complies with the requirements in Pakistan."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"I am impressed with the tool's reporting feature which is simple."
"The initial setup was straightforward, without complexity."
"The most valuable feature of this solution is its ease of use."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"One of the excellent features is the service analyzer, which is truly impressive."
"The solution has been stable."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"ITSI includes a feature called a glass table."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"I find the episode review, glass tables, and correlation search features very useful."
"One area of improvement is the dashboard should be more readable and available."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
"Lacks an SIEM solution which can be found in other products."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"The dashboards in the interface need a lot of work."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"The problem is that implementation requires a significant amount of mapping effort."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"The cost of the license could be lower."
"It was an intimidating tool for us to jump into at the beginning."
"It would be good if an interface was included in the next release."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The data recovery has room for improvement."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
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ManageEngine Applications Manager is ranked 34th in Application Performance Monitoring (APM) and Observability with 15 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. ManageEngine Applications Manager is rated 7.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". ManageEngine Applications Manager is most compared with AppDynamics, Dynatrace, Grafana, SolarWinds Server and Application Monitor and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our ManageEngine Applications Manager vs. Splunk ITSI (IT Service Intelligence) report.
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