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ManageEngine SupportCenter Plus vs ProProfs Help Desk comparison

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Buyer's Guide
Help Desk Software
May 2024
Executive Summary

We performed a comparison between ManageEngine SupportCenter Plus and ProProfs Help Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: May 2024).
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769,789 professionals have used our research since 2012.
Featured Review
Anonymous User
A product that is everything you need once it is developed but it is extremely difficult to work with
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The licensing fees depend on different criteria, including options and sizing."
  • "ManageEngine products will always be the lowest cost in category as that is part of their business model."

    • More ManageEngine SupportCenter Plus Pricing and Cost Advice →

    Information Not Available
    Ranking
    32nd
    out of 59 in Help Desk Software
    Views
    230
    Comparisons
    177
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    41st
    out of 59 in Help Desk Software
    Views
    113
    Comparisons
    76
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    May 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
    DOWNLOAD NOW
    769,789 professionals have used our research since 2012.
    Comparisons
    Learn More
    ManageEngine
    ProProfs
    Overview

    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

    ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

    Sample Customers
    Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
    Sony, Dell, Cisco
    Buyer's Guide
    Help Desk Software
    May 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
    DOWNLOAD NOW
    769,789 professionals have used our research since 2012.

    ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software while ProProfs Help Desk is ranked 41st in Help Desk Software. ManageEngine SupportCenter Plus is rated 7.8, while ProProfs Help Desk is rated 0.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus and Zoho Desk, whereas ProProfs Help Desk is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.