We performed a comparison between New Relic and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."They have baseline level alerting."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"It does everything we wanted it to do."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"End-user Synthetics and monitoring are very good."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"It can monitor over a 100 technologies with built-in solution templates."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"For the system environment, SiteScope can be useful."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"The stability of the Micro Focus Voltage SiteScope is good."
"The most valuable feature of SiteScope is its infrastructure monitoring."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"It is very difficult to award the service level cycles at an endpoint level."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."
"More out of the box Cloud integration and capabilities."
"They should provide more templates for new vendor devices."
"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
"It may lack some features other products in the category have like more detailed transaction tracking."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. New Relic is rated 8.6, while OpenText SiteScope is rated 7.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText SiteScope is most compared with Dynatrace, SCOM, AppDynamics, Prometheus and Elastic Observability. See our New Relic vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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