We performed a comparison between New Relic and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a software solution as a service, so I don't have to manage it on-premise."
"The product allows the developer to see the actual problems in the applications."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The most valuable feature of New Relic is its ease of use."
"The pricing is pretty good."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."
"The most valuable feature of SiteScope is its infrastructure monitoring."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"The URL monitoring is excellent."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"We have had issues with our agents going offline."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"It would help customers if there were an on-premises version available."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"More out of the box Cloud integration and capabilities."
"They should provide more templates for new vendor devices."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."
"The graphs and dashboard in the solution are areas that need improvement."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. New Relic is rated 8.6, while OpenText SiteScope is rated 7.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText SiteScope is most compared with Dynatrace, SCOM, AppDynamics, Prometheus and Elastic Observability. See our New Relic vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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