We compared Monday.com and Oracle Fusion Service across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Setting up Oracle Fusion Service is complicated and requires expertise.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Customers say Fusion Service is expensive. Oracle cultivates strong relationships with customers, leading to a favorable return on investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive.
"Monday.com has been helpful to us in multiple ways, however, primarily it has been great in the ability to think through details and assign them to different coworkers."
"The board function allows you to create a digitized to-do list."
"The most valuable aspect is tagging certain employees for certain tasks."
"Shareable boards with external partners and a couple of automations are valuable. I also like the simplicity or the clarity of the platform, and how it's a one-stop shop for everything rather than having multiple spreadsheets and folders."
"Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task."
"Alerts come in pretty handy every once in a while just to keep up."
"It keeps everyone on the same page and gives us a way to streamline our projects and client communication."
"The automation process is one of the best."
"The solution is completely cloud-based and very easy to access from anywhere."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Oracle Service Cloud could improve the integration for older platforms."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The solution changes the way clients work to make it easier and faster."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Stable and scalable with good technical support."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"A message center that is similar to texting or Facebook Messenger would be useful."
"I wish there was an option to pay for one-on-one technical assistance rather than watch tutorial videos."
"One thing that would be cool is if Monday had a chat feature."
"BCC Outlook integrations could be better."
"The solution really needs to offer templates."
"The product can be improved by adjusting some of the ways in which the "boards" work."
"There are no missing features that I can think of."
"There was one time that I had used CTRL + C to copy one of the text fields, and accidentally pasted it into all other rows/projects. I know there is an "undo" button you can click on for a few seconds, however, it would be helpful if you could undo it even after it's been a few minutes/hours."
"The solution’s reporting could be improved."
"Lacks the ability to deploy custom code for customization."
"The UI experience needs refinement to enhance user-friendliness."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The user experience has to be much better."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Oracle Service Cloud could improve the integration for older platforms."
monday.com is ranked 2nd in Marketing Management with 222 reviews while Oracle Fusion Service is ranked 6th in Marketing Management with 29 reviews. monday.com is rated 9.4, while Oracle Fusion Service is rated 8.6. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM. See our Oracle Fusion Service vs. monday.com report.
See our list of best Marketing Management vendors, best CRM vendors, and best Project Portfolio Management vendors.
We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
