We performed a comparison between New Relic and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The solution offers good documentation."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The solution is quite stable."
"New Relic has helped us in terms of the optimizing our print and loading times."
"It has given us better insight into the performance of the system."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"It can monitor over a 100 technologies with built-in solution templates."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"The stability of the Micro Focus Voltage SiteScope is good."
"The URL monitoring is excellent."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The solution only supports the cloud platform and not on-premises."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The deployment process could be improved."
"There were some settings we had issues with."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The customization of the start and end time is kind of cool."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."
"They should provide more templates for new vendor devices."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. New Relic is rated 8.6, while OpenText SiteScope is rated 7.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText SiteScope is most compared with Dynatrace, SCOM, AppDynamics, Prometheus and Elastic Observability. See our New Relic vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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