We compared Proofpoint Email Protection and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Users describe Proofpoint Email Protection as a convenient all-in-one solution that offers effective defense against phishing attempts. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Proofpoint Email Protection could make its interface clearer and simplify admin management. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: Proofpoint Email Protection’s customer service is described as responsive, professional, and knowledgeable. However, there are some concerns about availability. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Proofpoint Email Protection can be set up in a relatively short amount of time. Some users found it simple, while others mentioned that it requires technical skills. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: The opinions on the cost of Proofpoint Email Protection vary, with some users finding it costly while others find it reasonable. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Proofpoint Email Protection stands out with its robust phishing signature file, surpassing competitors in threat detection. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Proofpoint Email Protection provides effective email protection and strong threat-detection features. However, it needs to simplify its user interface and administration. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"It's detection of true positives are great, as it's cloud based it's very scalable and stable."
"The solution offers very good flexibility. You can blacklist or whitelist with ease."
"The most valuable feature is the option to edit the inbound security."
"The anti-spam features are excellent on the email firewalls."
"Proofpoint Email Protection is the best solution from the perspective of email security."
"The solution is very user-friendly."
"I like all the features with Proofpoint, such as how it filters the spam and marketing mail, lost reality mail, blocks phishing attacks, blocks malicious attachments, and stops phishing links. Also it can defend against the business email compromise impersonation technique. It is a complete solution for all email attacks. It filters for the bad, malicious attachments. If there is any executable file, it can be deleted. It is a good, complete solution."
"The most valuable features of Proofpoint Email Protection are the performance from being on the cloud."
"Trend Micro constantly releases new versions and patches based on evolving needs."
"The integration capability of the solution is good."
"The best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon."
"The initial setup is not overly complex."
"The interface is really good."
"Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack."
"The solution's initial setup process was easy since it was deployed on the cloud."
"The technical support is good."
"Proofpoint Email Protection could improve by reducing the price."
"The solution should add post-sales training."
"Some use cases haven't been dealt with yet."
"Unfortunately, the whole product is going downhill right now, ever since they were sold to Thoma Bravo. We're constantly having problems with stability and the product in general."
"Proofpoint should have better integration with complex environments that need more than one instance of Proofpoint, as there are issues with nested instances."
"You only receive one model in Proofpoint Email Protection and the other ones you have to purchase at a high price. There should be more available with the solution and additional models should be less expensive."
"Proofpoint Email Protection has a new approach to email security with its API feature. Currently, it only works with Office 365. In the future, it would be beneficial if it also works with Gmail, as Check Point is currently the only brand that has API email security for Gmail. It would be beneficial if Proofpoint Email Protection could add this integration, they would be more competitive with other vendors."
"The stability and UI are the two areas of the solution with certain shortcomings that need improvement."
"I would like to see more integration of Trend Micro Email Security with different platforms."
"The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration."
"The enterprise security feature needs improvement."
"There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do."
"I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case."
"The only negative thing about Trend Micro Email Security is its price. It could be less expensive."
"There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro."
"They need to adjust the spam filtering and make it stronger."
Proofpoint Email Protection is ranked 1st in Secure Email Gateway (SEG) with 44 reviews while Trend Micro Email Security is ranked 8th in Email Security with 22 reviews. Proofpoint Email Protection is rated 8.4, while Trend Micro Email Security is rated 8.0. The top reviewer of Proofpoint Email Protection writes "A reasonably priced product that offers protection to emails, along with spam filters". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Proofpoint Email Protection is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection (EOP), Palo Alto Networks WildFire, Cisco Secure Email and Abnormal Security, whereas Trend Micro Email Security is most compared with Microsoft Defender for Office 365, Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail and Trend Micro ScanMail. See our Proofpoint Email Protection vs. Trend Micro Email Security report.
We monitor all Secure Email Gateway (SEG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
